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Articles By live chat agent

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3 Ways To Share Visual Contents During Live Chat    Submitted as: Surabhi Joshi
The live chat with some features can enhance customer satisfaction and increase sales. Sharing a screenshot of the customer issues help to resolve the concerns. Even video chat is perfect for making the last impression from live chats.(read entire article)
View : 127 Times
Category : Business

4 Essential Elements That Your Live Chat Software Should Have    Submitted as: Surabhi Joshi
Here's a list of what all you should look for in a live chat software such as dynamic solution, proactive live chat, compatibility, tracking and analysis.(read entire article)
View : 115 Times
Category : Business

4 Of The Best Gamification Software For Your Business    Submitted as: Surabhi Joshi
Gamification is all about using game design elements in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more.(read entire article)
View : 12 Times
Category : Business

6 Clever Tips To Improve Social Media Customer Support    Submitted as: Surabhi Joshi
Here are some of the best tips that can help you provide exceptional customer service using social media such as identifying appropriate social media platforms and making use of canned replies.(read entire article)
View : 16 Times
Category : Business

A Complete Guide To Call Center Analytics I    Submitted as: Surabhi Joshi
Call center analytics is used to gauge a call center's overall approach to customer relationship management (CRM) in a quick and responsive manner.(read entire article)
View : 47 Times
Category : Business

A Complete Guide To Call Center Analytics Ii    Submitted as: Surabhi Joshi
In order to measure the performance of a call center's customer service representatives individually and as a whole, call center analytics is used.(read entire article)
View : 46 Times
Category : Business

A Complete Guide To Call Center Analytics Iii    Submitted as: Surabhi Joshi
Call center management uses this analytics to evaluate interactions, spot patterns, identify knowledge gaps, and make corrections through more training or other means.(read entire article)
View : 45 Times
Category : Business

Acd And Its Integration With Ivr Technology    Submitted as: Surabhi Joshi
Here we have discuss integration of ACD and IVR technology. ACD stands for automatic call distributor or automated call distribution system.(read entire article)
View : 81 Times
Category : Business

Advantages Of Having Blended Agents    Submitted as: Surabhi Joshi
Having blended call agents at your call center has a number of advantages like increased occupancy, promotion of short-term offerings, reduced queueing and greater staff satisfaction.(read entire article)
View : 83 Times
Category : Business

Advantages Of Using A Power Dialing System I    Submitted as: Surabhi Joshi
The term “dialer” refers to an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide services that otherwise require lengthy national or international access codes to be dialed.(read entire article)
View : 47 Times
Category : Business

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