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Articles By live chat agent

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3 Ways To Share Visual Contents During Live Chat    Submitted as: Surabhi Joshi
The live chat with some features can enhance customer satisfaction and increase sales. Sharing a screenshot of the customer issues help to resolve the concerns. Even video chat is perfect for making the last impression from live chats.(read entire article)
View : 116 Times
Category : Business

A Complete Guide To Call Center Analytics I    Submitted as: Surabhi Joshi
Call center analytics is used to gauge a call center's overall approach to customer relationship management (CRM) in a quick and responsive manner.(read entire article)
View : 32 Times
Category : Business

A Complete Guide To Call Center Analytics Ii    Submitted as: Surabhi Joshi
In order to measure the performance of a call center's customer service representatives individually and as a whole, call center analytics is used.(read entire article)
View : 33 Times
Category : Business

A Complete Guide To Call Center Analytics Iii    Submitted as: Surabhi Joshi
Call center management uses this analytics to evaluate interactions, spot patterns, identify knowledge gaps, and make corrections through more training or other means.(read entire article)
View : 32 Times
Category : Business

Acd And Its Integration With Ivr Technology    Submitted as: Surabhi Joshi
Here we have discuss integration of ACD and IVR technology. ACD stands for automatic call distributor or automated call distribution system.(read entire article)
View : 72 Times
Category : Business

Advantages Of Having Blended Agents    Submitted as: Surabhi Joshi
Having blended call agents at your call center has a number of advantages like increased occupancy, promotion of short-term offerings, reduced queueing and greater staff satisfaction.(read entire article)
View : 71 Times
Category : Business

Advantages Of Using A Power Dialing System I    Submitted as: Surabhi Joshi
The term “dialer” refers to an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide services that otherwise require lengthy national or international access codes to be dialed.(read entire article)
View : 34 Times
Category : Business

Agent Status And Its Importance I    Submitted as: Surabhi Joshi
Here we have mentioned the most important reasons for inculcating agent status in call centers such as KPI optimization and encouraging teamwork.(read entire article)
View : 59 Times
Category : Business

Agent Status And Its Importance Ii    Submitted as: Surabhi Joshi
Here we have mentioned the most important reasons for inculcating agent status in call centers such as ensuring efficient call routing and providing the required guidelines to new agents.(read entire article)
View : 42 Times
Category : Business

All You Need To Know About Automatic Speech Recognition    Submitted as: Surabhi Joshi
Automatic speech recognition system is highly beneficial for businesses that have very high volumes of calls from repeat customers. It is useful in cases where calls occur in irregular peaks.(read entire article)
View : 100 Times
Category : Business

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