123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Tips To Reduce Fcd In A Call Center I

Profile Picture
By Author: Surabhi Joshi
Total Articles: 170
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

As we mentioned in our earlier post, FCD refers to a scenario where a caller hangs up the call after listening to the notice that ‘our customer care agents are currently busy, your call is important to us, please hold the line’. Fast clear down is a result of the fact that such customers are not ready to wait even a minute or two. This makes it a little harder to tackle FCD in an effective way but by making use of the following tips, it can be curbed to a large extent:


1. Consider employing advanced call center software:

All your call center needs can be met using the different types of advanced call center software available in the market. They help achieve productivity and benefit you in the long run. Using highly efficacious software, your agents will be able to provide exceptional customer service and resolve the customer’s issue in a very short time. This is because advanced software enables the agents to have all the information at their fingertips. So, the moment they start their interaction with the customer, they can refer to the available information and provide the fastest query resolution. ...
... Moreover, the software will help to optimize the after-call work of an agent hence, further increasing customer satisfaction and reducing FCD.


2. Train your agents adequately:

When the agents are not adequately trained, they are not completely familiar with a process and this impacts the call. In such cases, the agents are not able to troubleshoot properly. Also, they may have to get help from the seniors on the call which would prolong the overall call time. As a result, the customers may get frustrated with the inefficiency of the agent and ask for the supervisor. In order to avoid all this, and reduce FCD, you need to train your agents thoroughly.


KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free


Source: https://www.livechatagent.com/tips-reduce-fcd/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 184Word Count: 395See All articles From Author

Add Comment

Business Articles

1. Best Property Preservation Updating Services In Alabama
Author: RPR Services

2. Expansion Of Photoresist & Photoresist Ancillaries Market Will Remain Close To Being Stagnant Through 2025
Author: Jack Martin

3. 6 Easy Ways To Protect Your Home From Burglaries
Author: AYS System

4. Difc Investment Crowdfunding Business License - 10 Leaves
Author: Nitya

5. How To Find The Most Profitable On-demand Business With Uber Clone App
Author: Maria Smith

6. How Does The Uber Clone App Work? How Do I Choose The Best Uber Clone Script?
Author: Uber clone scipt

7. How To Obtain Fssc 22000 Certification In 5 Simple Steps
Author: John

8. Best Playschool Franchise - iris florets
Author: irisflorets

9. 2507 Super Duplex Round Bars
Author: chhajed alloys

10. Why Do Businesses Opt For Commercial Housekeeping Services?
Author: Tuskers India

11. Benefits Of Outsourcing Housekeeping Services
Author: Tuskers India

12. Specific Details Regarding Frp Pipes
Author: D CHEL OIL AND GAS

13. Why Are On-demand Home Services Apps The Next Big Thing In The Business World?
Author: Lilac Homier

14. Same Day Payday Loans For Cash Advance For Your Convenience
Author: Amy Jones

15. Specific Details Regarding Forged Circles And Forged Rings
Author: kanak metal & alloys

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: