ALL >> Business >> View Article
Tips To Reduce Fcd In A Call Center I

As we mentioned in our earlier post, FCD refers to a scenario where a caller hangs up the call after listening to the notice that ‘our customer care agents are currently busy, your call is important to us, please hold the line’. Fast clear down is a result of the fact that such customers are not ready to wait even a minute or two. This makes it a little harder to tackle FCD in an effective way but by making use of the following tips, it can be curbed to a large extent:
1. Consider employing advanced call center software:
All your call center needs can be met using the different types of advanced call center software available in the market. They help achieve productivity and benefit you in the long run. Using highly efficacious software, your agents will be able to provide exceptional customer service and resolve the customer’s issue in a very short time. This is because advanced software enables the agents to have all the information at their fingertips. So, the moment they start their interaction with the customer, they can refer to the available information and provide the fastest query resolution. ...
... Moreover, the software will help to optimize the after-call work of an agent hence, further increasing customer satisfaction and reducing FCD.
2. Train your agents adequately:
When the agents are not adequately trained, they are not completely familiar with a process and this impacts the call. In such cases, the agents are not able to troubleshoot properly. Also, they may have to get help from the seniors on the call which would prolong the overall call time. As a result, the customers may get frustrated with the inefficiency of the agent and ask for the supervisor. In order to avoid all this, and reduce FCD, you need to train your agents thoroughly.
KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free
Source: https://www.livechatagent.com/tips-reduce-fcd/
24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.
Add Comment
Business Articles
1. Why Bergercpafirst Stands Out Among Cpa Firms In New Jersey, Manhattan, And NycAuthor: bergerCPAFirst
2. Restoring Functionality: The Importance Of Local Expert Upvc And Aluminium Door And Window Repair
Author: Vikram kumar
3. How Custom Printing & Packaging Helps Mumbai Businesses Build Stronger Brand Identity
Author: Walid Shaikh
4. Role Of Marble Ganesh Murti In Festivals And Rituals
Author: Madhav Arts
5. 2025 Trends: Heavy-duty Paper Bowls Shaping The Dessert Industry
Author: Gujarat Shopee
6. How To Join Shade Cloth Together: Your Easy Guide
Author: DIY Shade Sails
7. Top 7 Benefits Of Asterisk Development For Modern Businesses
Author: Jack Morris
8. Experience The Wellness Benefits Of A Sauna In Kelowna
Author: Duke John
9. Reputable Pintle Bush Distributor In Dubai Uae For Marine Use
Author: Anbu Thalapathy
10. Trustworthy Stern Tube Bearing Manufacturer In Dubai Uae For Marine Sector
Author: Anbu Thalapathy
11. From Pigment To Perfection: Koel Colours In Colour Cosmetics Manufacturing
Author: Kanika shah
12. Top Benefits Of Lithium Batteries For Caravans And Travel Trailers
Author: trailercamper
13. Real-time Competitive Price Tracking : Boost Revenue By 18%
Author: Actowiz Metrics
14. Iso 42001 Vs Iso 27001 Certification
Author: Sqccertification
15. Best Office Cleaning Suppliers In Dubai – Facilico Facilities Management
Author: Facilico