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Tactics To Reduce Your Call Abandonment Rate Iii    Submitted as: Surabhi Joshi
In order to deliver an exceptional customer service, consider lowering abandon rates as it lowers costs, improves customer satisfaction and experience. Here are a few strategies that can be employed to lower the abandon rates:(read entire article)
View : 203 Times
Category : Business

Tactics To Reduce Your Call Abandonment Rate Iv    Submitted as: Surabhi Joshi
Here are a few strategies that can be employed to lower the abandon rates such as you need to know the customers thoroughly and keeping yourself updated with the latest trends.(read entire article)
View : 201 Times
Category : Business

Tactics To Reduce Your Call Abandonment Rate V    Submitted as: Surabhi Joshi
In order to be able to provide your customers with good messages, good music, and everything else that would help you improve your call abandon rate, you need to know them thoroughly.(read entire article)
View : 209 Times
Category : Business

Your Guide To Call Center Schedule Adherence    Submitted as: Surabhi Joshi
Call center schedule adherence is a crucial call center metric that ensures smooth transitions between shifts assigned to the agents.(read entire article)
View : 277 Times
Category : Business

Your Guide To Speech Analytics Software    Submitted as: Surabhi Joshi
Speech analytics software is used for analyzing the topic being discussed, which is weighed against the emotional character of the speech and the amount and locations of speech versus non-speech during the interaction.(read entire article)
View : 212 Times
Category : Business

Tips To Reduce After Call Work Time Ii    Submitted as: Surabhi Joshi
After call work time is a term used to describe the time taken by an agent to complete any transactions or work for a customer after the call has ended.(read entire article)
View : 196 Times
Category : Business

All You Need To Know About Workforce Management    Submitted as: Surabhi Joshi
Workforce management is an integrated set of processes that call centers use to optimize the productivity of its agents on the individual, departmental, and entity-wide levels.(read entire article)
View : 477 Times
Category : Business

Call Blending And Its Unmatched Benefits    Submitted as: Surabhi Joshi
Call blending is being used by a number of call centers to maximize the productivity of agents without overworking them.(read entire article)
View : 223 Times
Category : Business

Blended Universal Queue System And Its Advantages    Submitted as: Surabhi Joshi
Blended universal queue is a concept of multiple communications channels (such as telephone, fax, and email) are integrated into a single queue to standardize processing and handling.(read entire article)
View : 212 Times
Category : Business

Benefits Of Using Speech Analytics I    Submitted as: Surabhi Joshi
Speech analytics is primarily used by customer contact centers to extract information regarding client interactions with an enterprise. Here are some benefits of speech analytics.(read entire article)
View : 230 Times
Category : Business

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