Here's the recent articles submitted by live chat agent
Articles By live chat agent
Tactics To Reduce Your Call Abandonment Rate Iii
Submitted as: Surabhi Joshi
In order to deliver an exceptional customer service, consider lowering abandon rates as it lowers costs, improves customer satisfaction and experience. Here are a few strategies that can be employed to lower the abandon rates:(read
entire article)
View : 203 Times
Category : Business
Tactics To Reduce Your Call Abandonment Rate Iv
Submitted as: Surabhi Joshi
Here are a few strategies that can be employed to lower the abandon rates such as you need to know the customers thoroughly and keeping yourself updated with the latest trends.(read
entire article)
View : 201 Times
Category : Business
Tactics To Reduce Your Call Abandonment Rate V
Submitted as: Surabhi Joshi
In order to be able to provide your customers with good messages, good music, and everything else that would help you improve your call abandon rate, you need to know them thoroughly.(read
entire article)
View : 209 Times
Category : Business
Your Guide To Call Center Schedule Adherence
Submitted as: Surabhi Joshi
Call center schedule adherence is a crucial call center metric that ensures smooth transitions between shifts assigned to the agents.(read
entire article)
View : 277 Times
Category : Business
Your Guide To Speech Analytics Software
Submitted as: Surabhi Joshi
Speech analytics software is used for analyzing the topic being discussed, which is weighed against the emotional character of the speech and the amount and locations of speech versus non-speech during the interaction.(read
entire article)
View : 212 Times
Category : Business
Tips To Reduce After Call Work Time Ii
Submitted as: Surabhi Joshi
After call work time is a term used to describe the time taken by an agent to complete any transactions or work for a customer after the call has ended.(read
entire article)
View : 196 Times
Category : Business
All You Need To Know About Workforce Management
Submitted as: Surabhi Joshi
Workforce management is an integrated set of processes that call centers use to optimize the productivity of its agents on the individual, departmental, and entity-wide levels.(read
entire article)
View : 477 Times
Category : Business
Call Blending And Its Unmatched Benefits
Submitted as: Surabhi Joshi
Call blending is being used by a number of call centers to maximize the productivity of agents without overworking them.(read
entire article)
View : 223 Times
Category : Business
Blended Universal Queue System And Its Advantages
Submitted as: Surabhi Joshi
Blended universal queue is a concept of multiple communications channels (such as telephone, fax, and email) are integrated into a single queue to standardize processing and handling.(read
entire article)
View : 212 Times
Category : Business
Benefits Of Using Speech Analytics I
Submitted as: Surabhi Joshi
Speech analytics is primarily used by customer contact centers to extract information regarding client interactions with an enterprise. Here are some benefits of speech analytics.(read
entire article)
View : 230 Times
Category : Business
