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Articles By live chat agent

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Best Strategies To Curb Agent Attrition I    Submitted as: Surabhi Joshi
A thorough understanding of all of the reasons employees resign from call center positions can help determine which factors contribute to the call center's attrition rate.(read entire article)
View : 97 Times
Category : Business

Benefits Of Ani In Customer Support Centers    Submitted as: Surabhi Joshi
ANI is an abbreviation for Automatic Number Identification. It is a service that provides the receiver of a telephone call with the number of the calling phone.(read entire article)
View : 92 Times
Category : Business

What Is An Ani In A Customer Support Center?    Submitted as: Surabhi Joshi
Automatic number identification is commonly used by emergency center dispatchers to save the caller having to report the information and it can further be used to help locate callers.(read entire article)
View : 97 Times
Category : Business

All You Need To Know About High-touch Customer Service    Submitted as: Surabhi Joshi
A high-touch customer service means evaluating ‘first-call resolution,' which is resolving the callers' issue the first time they call and can be regarded as an advanced version of the traditional approach.(read entire article)
View : 87 Times
Category : Business

How To Curb Longest Delay In Queue    Submitted as: Surabhi Joshi
Here we have discussed about the longest time period that a customer in a queue waits before either connecting with an agent or hanging up.(read entire article)
View : 210 Times
Category : Business

Tips To Reduce Fcd In A Call Center Ii    Submitted as: Surabhi Joshi
FCD refers to a scenario where a caller hangs up the call after listening to the notice that ‘our customer care agents are currently busy, your call is important to us, please hold the line'.(read entire article)
View : 88 Times
Category : Business

Tips To Reduce Fcd In A Call Center I    Submitted as: Surabhi Joshi
A fast clear down is a call center term for a caller who hangs up upon hearing a delay notice. FCD has an adverse impact as it is directly related to call abandonment rates.(read entire article)
View : 87 Times
Category : Business

All You Need To Know About Fcd And Its Impact On Call Centers    Submitted as: Surabhi Joshi
FCD is basically used for callers who hang up immediately after they come to know about the delay in reaching a customer care agent.(read entire article)
View : 88 Times
Category : Business

A Complete Guide To Call Center Analytics Iii    Submitted as: Surabhi Joshi
Call center management uses this analytics to evaluate interactions, spot patterns, identify knowledge gaps, and make corrections through more training or other means.(read entire article)
View : 121 Times
Category : Business

A Complete Guide To Call Center Analytics Ii    Submitted as: Surabhi Joshi
In order to measure the performance of a call center's customer service representatives individually and as a whole, call center analytics is used.(read entire article)
View : 122 Times
Category : Business

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