Here's the recent articles submitted by live chat agent
Articles By live chat agent
Benefits Of Ani In Customer Support Centers
Submitted as: Surabhi Joshi
ANI is an abbreviation for Automatic Number Identification. It is a service that provides the receiver of a telephone call with the number of the calling phone.(read
entire article)
View : 202 Times
Category : Business
Best Strategies To Curb Agent Attrition I
Submitted as: Surabhi Joshi
A thorough understanding of all of the reasons employees resign from call center positions can help determine which factors contribute to the call center's attrition rate.(read
entire article)
View : 202 Times
Category : Business
Best Strategies To Curb Agent Attrition Ii
Submitted as: Surabhi Joshi
An agent attrition can be defined as the rate at which members of staff voluntarily leave the workforce over a given period of time.(read
entire article)
View : 177 Times
Category : Business
Best Strategies To Curb Agent Attrition Iii
Submitted as: Surabhi Joshi
An attrition refers to a common problem when call center employees feel stressed, unrecognized or underpaid. Hiring the right agents for your team is the very first step in curbing agent attrition.(read
entire article)
View : 197 Times
Category : Business
Best Strategies To Curb Agent Attrition Iv
Submitted as: Surabhi Joshi
Establishing clear communication channels and including agents in decision-making processes will make them feel more empowered and motivated. This will further reduce the problem of agent attrition.(read
entire article)
View : 260 Times
Category : Business
Best Strategies To Curb Agent Attrition V
Submitted as: Surabhi Joshi
In order to reduce agent attrition, you need to ensure that the agents are aware of possible growth within the contact center. Hiring process needs to be more specific so as to find the most appropriate agents.(read
entire article)
View : 207 Times
Category : Business
What Is Agent Occupancy In A Call Center?
Submitted as: Surabhi Joshi
When agent occupancy is the final outcome of how staffing is matched to incoming call patterns to a call center, the desired level of occupancy may drive staffing decisions in a sequential work environment.(read
entire article)
View : 189 Times
Category : Business
Top 4 Tips To Improve Call Center Occupancy Effectively
Submitted as: Surabhi Joshi
Agent occupancy refers to the percentage of time that call agents spend handling incoming calls against the available or idle time, which is determined by dividing workload hours by staff hours.(read
entire article)
View : 207 Times
Category : Business
All You Need To Know About Asa In The Call Centers
Submitted as: Surabhi Joshi
ASA stands for average speed of answer and is defined as the average waiting time for a caller before he is acknowledged by a service representative.(read
entire article)
View : 208 Times
Category : Business
Proactive Customer Support: All You Need To Know About It Today
Submitted as: Surabhi Joshi
Proactive customer support is highly efficacious strategy as you can solve customer queries even before customers have to call you.(read
entire article)
View : 193 Times
Category : Business
