123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

4 Essential Elements That Your Live Chat Software Should Have

Profile Picture
By Author: Surabhi Joshi
Total Articles: 243
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

Live chat has emerged out as a highly efficacious solution to customers’ problems. Businesses who recognize the power of this amazing feature leverage it to stand out from the competition, increase customer satisfaction, and boost their revenue growth. Apart from all this, a live chat software can do a lot more for a business, provided, it has all the necessary features. Here’s a list of what all you should look for in a live chat software.


Dynamic solution:
The trends in business and technology are ever-evolving.
They come up with a new change every now and then, even if it is a minute one. The basic idea is to keep up with the business requirements. So, an exceptional live chat software is the one that is customizable such that it is capable of adapting to the changing situations.

Consider opting for a live chat software that provides a cut and paste method to integrate code into multiple pages of the website. The solution should also allow transformation of chat buttons, themes, customer-facing interface etc. and more. Such a solution helps your business keep updated with the latest trends in the market.

Proactive live chat:
Do you know what’s better than solving your customer queries in real time? It’s a proactive approach towards customer query resolution. In other words, proactive chat is a way of initiating a chat with your new site visitors so as to increase engagement. This wonderful feature sends out a chat invitation exactly at the point when a customer gets stuck in the middle of a purchasing process or when he/she has been on the site for a few minutes. A live chat software with proactive chat feature enables you to provide help from a person in real time.

Tracking and analysis:
This is another powerful feature that you should look out for in a live chat software. It’s advisable to keep a track of your website performance. So, that’s what a live chat software with reporting and analytics tools does for you. These features enable you to know about the total amount of time spent by your website visitor on each chat, which pages were visited most, the overall activity of your agents, monitoring, chat history and much more.

Compatibility:
A majority of the population accesses the internet through their mobile devices these days. So, it’s imperative that you optimize your website, blog and now live chat feature for the same. A mobile-optimized live chat software allows your customers to reach out to you from any device, anywhere. It ensures an easy integration with mobile web browsers and is compatible with any phone. So, when an operator is not present online, a text message can be sent to the operators right away.

KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free

Source: https://www.livechatagent.com/essential-elements-live-chat-software/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 159Word Count: 539See All articles From Author

Add Comment

Business Articles

1. Tips To Make Corporate Training Programs More Effective
Author: Yogendra Shinde

2. Why Are Centrifugal Fans Necessary In The Manufacturing Of Cement?
Author: Neel Rao

3. Snow Plowing Service In Muskegon
Author: Preferred Lawn and Snow Care

4. Top Technical College In Rajasthan
Author: thomasbrainbuxa

5. Use A Vintage Chandelier To Give Your Home A Stunning New Look
Author: Megan Magana

6. Extended Reality Market Growth, Trends & Global Industry Analysis
Author: scott mody

7. Covid-19 Impact On Algaecides Market Size, Share, Development, Application, Forecast To 2024
Author: Nikhil khadilkar

8. Diabetes Care Devices Market Size, Share, Trends And Global Forecast 2025
Author: robert henric

9. Search For Reasonable Solutions Of Lip Balm Boxes
Author: WOW Cosmetic Boxes

10. Covid-19 Impact On Molluscicides Application Market Synopsis, Growth Factors, Industry Segmentation
Author: Nikhil khadilkar

11. The Difference In A Goodman 2 Ton Air Handler
Author: Butch Jouaneau

12. Safety Precautions Are A Must While Using Suspended Platforms
Author: Alan Wood

13. Llc Company Formation In Uae | Llc Company Formation Dubai - 10 Zone
Author: Siddhumenega

14. Autonomous Vehicle Market 2020, Size, Share, Industry Analysis
Author: ReportCrux

15. Why Background Verification Of Your Domestic Help Is Important?
Author: Abhishek sarswat

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: