Here's the recent articles submitted by live chat agent
Articles By live chat agent
Your Ultimate Guide To First Call Resolution
Submitted as: Surabhi Joshi
First call resolution has the most impact on customer satisfaction as it means properly addressing the customer's need the first time they call.(read
entire article)
View : 259 Times
Category : Business
Importance Of First Call Resolution
Submitted as: Surabhi Joshi
First call resolution is a term related to CRM system. It means properly addressing the customer's need the first time they call. This eliminates the need for the customer to follow up with a second call.(read
entire article)
View : 209 Times
Category : Business
Strategies To Improve First Call Resolution Stats I
Submitted as: Surabhi Joshi
As you are familiar with first call resolution and elements it consists of. Here we have discuss some effective strategies that can be employed to improve your first call resolution stats.(read
entire article)
View : 198 Times
Category : Business
Strategies To Improve First Call Resolution Stats Ii
Submitted as: Surabhi Joshi
As you are familiar with first call resolution and elements it consists of. Here we have discuss some effective strategies that can be employed to improve your first call resolution stats.(read
entire article)
View : 204 Times
Category : Business
Strategies To Improve First Call Resolution Stats Iii
Submitted as: Surabhi Joshi
Here we have discuss some effective strategies that can be employed to improve your first call resolution stats such as avoiding conflicting metrics and ensure the proper functioning of your IVR system.(read
entire article)
View : 224 Times
Category : Business
How To Deal With A Difficult Customer I
Submitted as: Surabhi Joshi
Sometimes it become hectic to deal with difficult customers.Here we have discuss some useful steps to handle the difficult customers and providing quality service.(read
entire article)
View : 209 Times
Category : Business
How To Deal With A Difficult Customer Ii
Submitted as: Surabhi Joshi
Sometimes it become hectic to deal with difficult customers.Here we have discuss some useful steps to handle the difficult customers and providing quality service.(read
entire article)
View : 208 Times
Category : Business
How To Deal With A Difficult Customer Iii
Submitted as: Surabhi Joshi
In order to deal with a difficult customer, numerous of strategies can be employed. It becomes crucial to show concern for the customer's feelings.(read
entire article)
View : 208 Times
Category : Business
Call Abandonment Rate And Its Elements
Submitted as: Surabhi Joshi
Here we have discuss about call abandonment and its element, as abandonment rate is a ratio of how many calls hang up before speaking to an agent versus the total number of incoming calls.(read
entire article)
View : 227 Times
Category : Business
Tactics To Reduce Your Call Abandonment Rate Ii
Submitted as: Surabhi Joshi
According to a research, call abandonment is on the rise, as call centers are being asked to do more with less while facing increasing call volumes (growing at 20% per year).(read
entire article)
View : 215 Times
Category : Business
