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Your Ultimate Guide To First Call Resolution    Submitted as: Surabhi Joshi
First call resolution has the most impact on customer satisfaction as it means properly addressing the customer's need the first time they call.(read entire article)
View : 252 Times
Category : Business

Importance Of First Call Resolution    Submitted as: Surabhi Joshi
First call resolution is a term related to CRM system. It means properly addressing the customer's need the first time they call. This eliminates the need for the customer to follow up with a second call.(read entire article)
View : 201 Times
Category : Business

Strategies To Improve First Call Resolution Stats I    Submitted as: Surabhi Joshi
As you are familiar with first call resolution and elements it consists of. Here we have discuss some effective strategies that can be employed to improve your first call resolution stats.(read entire article)
View : 191 Times
Category : Business

Strategies To Improve First Call Resolution Stats Ii    Submitted as: Surabhi Joshi
As you are familiar with first call resolution and elements it consists of. Here we have discuss some effective strategies that can be employed to improve your first call resolution stats.(read entire article)
View : 197 Times
Category : Business

Strategies To Improve First Call Resolution Stats Iii    Submitted as: Surabhi Joshi
Here we have discuss some effective strategies that can be employed to improve your first call resolution stats such as avoiding conflicting metrics and ensure the proper functioning of your IVR system.(read entire article)
View : 213 Times
Category : Business

How To Deal With A Difficult Customer I    Submitted as: Surabhi Joshi
Sometimes it become hectic to deal with difficult customers.Here we have discuss some useful steps to handle the difficult customers and providing quality service.(read entire article)
View : 202 Times
Category : Business

How To Deal With A Difficult Customer Ii    Submitted as: Surabhi Joshi
Sometimes it become hectic to deal with difficult customers.Here we have discuss some useful steps to handle the difficult customers and providing quality service.(read entire article)
View : 200 Times
Category : Business

How To Deal With A Difficult Customer Iii    Submitted as: Surabhi Joshi
In order to deal with a difficult customer, numerous of strategies can be employed. It becomes crucial to show concern for the customer's feelings.(read entire article)
View : 200 Times
Category : Business

Call Abandonment Rate And Its Elements    Submitted as: Surabhi Joshi
Here we have discuss about call abandonment and its element, as abandonment rate is a ratio of how many calls hang up before speaking to an agent versus the total number of incoming calls.(read entire article)
View : 220 Times
Category : Business

Tactics To Reduce Your Call Abandonment Rate Ii    Submitted as: Surabhi Joshi
According to a research, call abandonment is on the rise, as call centers are being asked to do more with less while facing increasing call volumes (growing at 20% per year).(read entire article)
View : 206 Times
Category : Business

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