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All You Need To Know About Co- Browsing    Submitted as: Surabhi Joshi
By now all of you are quite familiar with co- browse technology as it offers a number of benefits to the companies and sites inculcating this technology.(read entire article)
View : 191 Times
Category : Business

Benefits Of Co- Browse Technology: I    Submitted as: Surabhi Joshi
Co- browse technology offers a number of benefits to the companies such as it improves support accuracy, higher conversion rates and reduction in call handling time.(read entire article)
View : 195 Times
Category : Business

Benefits Of Co- Browse Technology: Ii    Submitted as: Surabhi Joshi
Co- browse technology offers a number of benefits to the companies such as long term adoption of self service tools, reducing call handling time and improving efficiency of customer support system.(read entire article)
View : 213 Times
Category : Business

Benefits Of Co- Browse Technology: Iii    Submitted as: Surabhi Joshi
Co- browse technology offers a number of benefits to the companies such as increased grade of customer engagement and identify the weak points and help in customer service improvement.(read entire article)
View : 363 Times
Category : Business

Tips For Reducing Average Handle Time: I    Submitted as: Surabhi Joshi
Visitors love being treated appropriately. Therefore, opening and closing greetings are critical to create a positive customer experience and also help in reducing average handle time.(read entire article)
View : 184 Times
Category : Business

Tips For Reducing Average Handle Time: Ii    Submitted as: Surabhi Joshi
Average Handle Time (AHT) refers to a call center metric that calculates the average duration of contact between a customer and an agent. This includes both hold time and talk time.(read entire article)
View : 168 Times
Category : Business

Tips For Reducing Average Handle Time: Iii    Submitted as: Surabhi Joshi
Here we have discuss some useful tips to reduce average handle time such as encouraging agents to provide top- notch service, leverage call control and accessing AHT data carefully.(read entire article)
View : 192 Times
Category : Business

Essentials And Applications Of Ivr Technology    Submitted as: Surabhi Joshi
IVR technology refers to an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.(read entire article)
View : 206 Times
Category : Business

Incredible Benefits Of Ivr Technolgy: I    Submitted as: Surabhi Joshi
IVR refers to a technology that allows a computer to interact with humans through the use of voice and DTMF ( dual- tone multi frequency) tones input via keypad.(read entire article)
View : 402 Times
Category : Business

Incredible Benefits Of Ivr Technolgy: Ii    Submitted as: Surabhi Joshi
IVR is a simple and efficacious system that will significantly reduce costs and increase efficiency within any company. It has to offer a number of benefits to the organizations employing it.(read entire article)
View : 191 Times
Category : Business

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