Here's the recent articles submitted by live chat agent
Articles By live chat agent
All You Need To Know About Co- Browsing
Submitted as: Surabhi Joshi
By now all of you are quite familiar with co- browse technology as it offers a number of benefits to the companies and sites inculcating this technology.(read
entire article)
View : 223 Times
Category : Business
Benefits Of Co- Browse Technology: I
Submitted as: Surabhi Joshi
Co- browse technology offers a number of benefits to the companies such as it improves support accuracy, higher conversion rates and reduction in call handling time.(read
entire article)
View : 232 Times
Category : Business
Benefits Of Co- Browse Technology: Ii
Submitted as: Surabhi Joshi
Co- browse technology offers a number of benefits to the companies such as long term adoption of self service tools, reducing call handling time and improving efficiency of customer support system.(read
entire article)
View : 248 Times
Category : Business
Benefits Of Co- Browse Technology: Iii
Submitted as: Surabhi Joshi
Co- browse technology offers a number of benefits to the companies such as increased grade of customer engagement and identify the weak points and help in customer service improvement.(read
entire article)
View : 400 Times
Category : Business
Tips For Reducing Average Handle Time: I
Submitted as: Surabhi Joshi
Visitors love being treated appropriately. Therefore, opening and closing greetings are critical to create a positive customer experience and also help in reducing average handle time.(read
entire article)
View : 219 Times
Category : Business
Tips For Reducing Average Handle Time: Ii
Submitted as: Surabhi Joshi
Average Handle Time (AHT) refers to a call center metric that calculates the average duration of contact between a customer and an agent. This includes both hold time and talk time.(read
entire article)
View : 200 Times
Category : Business
Tips For Reducing Average Handle Time: Iii
Submitted as: Surabhi Joshi
Here we have discuss some useful tips to reduce average handle time such as encouraging agents to provide top- notch service, leverage call control and accessing AHT data carefully.(read
entire article)
View : 225 Times
Category : Business
Essentials And Applications Of Ivr Technology
Submitted as: Surabhi Joshi
IVR technology refers to an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.(read
entire article)
View : 244 Times
Category : Business
Incredible Benefits Of Ivr Technolgy: I
Submitted as: Surabhi Joshi
IVR refers to a technology that allows a computer to interact with humans through the use of voice and DTMF ( dual- tone multi frequency) tones input via keypad.(read
entire article)
View : 441 Times
Category : Business
Incredible Benefits Of Ivr Technolgy: Ii
Submitted as: Surabhi Joshi
IVR is a simple and efficacious system that will significantly reduce costs and increase efficiency within any company. It has to offer a number of benefits to the organizations employing it.(read
entire article)
View : 223 Times
Category : Business
