Here's the recent articles submitted by live chat agent
Articles By live chat agent
All You Need To Know About High-touch Customer Service
Submitted as: Surabhi Joshi
A high-touch customer service means evaluating ‘first-call resolution,' which is resolving the callers' issue the first time they call and can be regarded as an advanced version of the traditional approach.(read
entire article)
View : 231 Times
Category : Business
What Is An Ani In A Customer Support Center?
Submitted as: Surabhi Joshi
Automatic number identification is commonly used by emergency center dispatchers to save the caller having to report the information and it can further be used to help locate callers.(read
entire article)
View : 246 Times
Category : Business
Benefits Of Ani In Customer Support Centers
Submitted as: Surabhi Joshi
ANI is an abbreviation for Automatic Number Identification. It is a service that provides the receiver of a telephone call with the number of the calling phone.(read
entire article)
View : 243 Times
Category : Business
Best Strategies To Curb Agent Attrition I
Submitted as: Surabhi Joshi
A thorough understanding of all of the reasons employees resign from call center positions can help determine which factors contribute to the call center's attrition rate.(read
entire article)
View : 238 Times
Category : Business
Best Strategies To Curb Agent Attrition Ii
Submitted as: Surabhi Joshi
An agent attrition can be defined as the rate at which members of staff voluntarily leave the workforce over a given period of time.(read
entire article)
View : 216 Times
Category : Business
Best Strategies To Curb Agent Attrition Iii
Submitted as: Surabhi Joshi
An attrition refers to a common problem when call center employees feel stressed, unrecognized or underpaid. Hiring the right agents for your team is the very first step in curbing agent attrition.(read
entire article)
View : 242 Times
Category : Business
Best Strategies To Curb Agent Attrition Iv
Submitted as: Surabhi Joshi
Establishing clear communication channels and including agents in decision-making processes will make them feel more empowered and motivated. This will further reduce the problem of agent attrition.(read
entire article)
View : 301 Times
Category : Business
Best Strategies To Curb Agent Attrition V
Submitted as: Surabhi Joshi
In order to reduce agent attrition, you need to ensure that the agents are aware of possible growth within the contact center. Hiring process needs to be more specific so as to find the most appropriate agents.(read
entire article)
View : 241 Times
Category : Business
What Is Agent Occupancy In A Call Center?
Submitted as: Surabhi Joshi
When agent occupancy is the final outcome of how staffing is matched to incoming call patterns to a call center, the desired level of occupancy may drive staffing decisions in a sequential work environment.(read
entire article)
View : 225 Times
Category : Business
Top 4 Tips To Improve Call Center Occupancy Effectively
Submitted as: Surabhi Joshi
Agent occupancy refers to the percentage of time that call agents spend handling incoming calls against the available or idle time, which is determined by dividing workload hours by staff hours.(read
entire article)
View : 237 Times
Category : Business
