123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

All You Need To Know About High-touch Customer Service

Profile Picture
By Author: Surabhi Joshi
Total Articles: 92
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

Customer service at a call center is defined as the process of waiting for people to call in with a question and then answering the question or solving the caller’s problem. A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time. A high-touch customer service also means evaluating ‘first-call resolution,’ which is resolving the callers’ issue the first time they call. Simply put, high-touch customer service is a category of contact center interaction that requires human interaction. Some contact centers train specific agents to deal with high-value customers and complex problems in order to achieve maximum customer satisfaction.


Software technical support systems employ a grading system for customers. According to this system, the low-touch requests may be handled through mediums such as an online community FAQ section or a customer self-service portal. Such that low-touch customer service often enlists FAQ sections or knowledge bases ...
... of articles with how-to answers. On the other hand, the complex issues may require the high-touch approach of a customer service agent who is well-trained in resolving these kinds of problems. In other words, high-touch solutions almost always require human intervention and guidance from a customer service agent for query resolution.


In order to anticipate the problems or issues that customers may have, a thorough study of the data accumulated over time needs to be done. This data is generally based on the types of questions for which the customers contact the call center. This can help identify areas of the program that require more detailed descriptions and information. This data can also be used by the call center employees for reaching out and educating members or customers in a more personalized and proactive way.


KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free

Source: https://www.livechatagent.com/high-touch-customer-service/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 304Word Count: 397See All articles From Author

Add Comment

Business Articles

1. Lucintel Forecasts The Global Wall-mounted Ac Ev Charger Market To Grow With A Cagr Of 22.4% From 2025 To 2031
Author: Lucintel LLC

2. Technology Landscape, Trends And Opportunities In Global 3d Printing Photopolymer Market
Author: Lucintel LLC

3. Lucintel Forecasts The Global Smart Home Market To Reach $372 Billion By 2030
Author: Lucintel LLC

4. Second Marriage Matrimonial – Verified Matches & Free Registration
Author: Truelymarry

5. Core: Leading The Way In Managed It Services For Businesses Across London
Author: IT Management

6. The Role And Function Of A Collection Agency
Author: Bennett Carter

7. Understanding Debt Collection Agencies: What They Do And How They Affect Consumers
Author: Bennett Carter

8. How To Use An Smm Panel Effectively For Fast Social Media Growth
Author: Smm Panel

9. Essential Tips For Beginners And The Power Of Professional Editing
Author: Sam

10. How To Improve Field Staff Efficiency With Geolocation Tools
Author: TrackHr App

11. Building An Effective Energy Management System
Author: Jane

12. Internal Auditor Training: The Key To Effective Risk Management And Compliance
Author: Sqccertification

13. Why Accurate Accounting In Property Management Is The Key To Higher Roi
Author: Harsh Vardhan

14. Kaal Sarp Puja In Trimbakeshwar – Benefits, Process & Trusted Pandit Contact
Author: Pandit Milind Guruji

15. Data Entry Vs. Data Processing: What’s The Difference And Why It Matters
Author: Allianze BPO

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: