123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Best Strategies To Curb Agent Attrition I

Profile Picture
By Author: Surabhi Joshi
Total Articles: 170
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

An attrition refers to a common problem when call center employees feel stressed, unrecognized or underpaid. It can further be defined as the rate at which members of staff voluntarily leave the workforce over a given period of time. A thorough understanding of all of the reasons employees resign from call center positions can help determine which factors contribute to the call center’s attrition rate. Thereafter employing effective strategies can help combat this situation:

1. Optimized recruitment:

Hiring the right agents for your team is the very first step in curbing agent attrition. Implementing a referral program as well as allowing agents to work from home can help increase the quality of applicants. Consider personality, communication skills, cultural fit, team-oriented attitudes and the skills of the applicant, while hiring. A clear description of job roles, common tasks and performance expectations will help them know what is expected of them and can opt out of the job if it is not a suitable one.

2. Work towards the empowerment of your team:

Agents should have clearly defined expectations, ...
... receive feedback based on these expectations and should know who to talk to when they have an issue or concern. Moreover, they should be involved in business decisions, informed about company goals and strategies and be polled about their experience working in the company. Establishing clear communication channels and including agents in decision-making processes will make them feel more empowered and motivated. This will further reduce the problem of agent attrition.

3. Provide your agents with progressive software and applications:

Providing your agents with progressive call center software that is easy to learn and use, can help them start working sooner and be better at what they do. Providing them with adequate software and applications increases the agents’ satisfaction with their work and reduce agent attrition.

KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free

Source: https://www.livechatagent.com/strategies-curb-agent-attrition/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 190Word Count: 389See All articles From Author

Add Comment

Business Articles

1. Best Property Preservation Updating Services In Alabama
Author: RPR Services

2. Expansion Of Photoresist & Photoresist Ancillaries Market Will Remain Close To Being Stagnant Through 2025
Author: Jack Martin

3. 6 Easy Ways To Protect Your Home From Burglaries
Author: AYS System

4. Difc Investment Crowdfunding Business License - 10 Leaves
Author: Nitya

5. How To Find The Most Profitable On-demand Business With Uber Clone App
Author: Maria Smith

6. How Does The Uber Clone App Work? How Do I Choose The Best Uber Clone Script?
Author: Uber clone scipt

7. How To Obtain Fssc 22000 Certification In 5 Simple Steps
Author: John

8. Best Playschool Franchise - iris florets
Author: irisflorets

9. 2507 Super Duplex Round Bars
Author: chhajed alloys

10. Why Do Businesses Opt For Commercial Housekeeping Services?
Author: Tuskers India

11. Benefits Of Outsourcing Housekeeping Services
Author: Tuskers India

12. Specific Details Regarding Frp Pipes

13. Why Are On-demand Home Services Apps The Next Big Thing In The Business World?
Author: Lilac Homier

14. Same Day Payday Loans For Cash Advance For Your Convenience
Author: Amy Jones

15. Specific Details Regarding Forged Circles And Forged Rings
Author: kanak metal & alloys

Login To Account
Login Email:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: