123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

How To Curb Longest Delay In Queue

Profile Picture
By Author: Surabhi Joshi
Total Articles: 188
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

“Longest delay in queue” (LDQ) describes the longest time period that a customer in a queue waits before either connecting with an agent or hanging up. LDQ is tracked through two categories in call center metrics:

i) Longest delay to answer:

This is the longest delay for a caller before being managed by a call center agent.

ii) Longest delay to abandon:

It refers to the maximum time a caller waited for agent interaction before hanging up.


Delay, whether long are short is not at all good for a company’s success and reputation as well. So, the managers handling the customer care section of a company need to identify and employ effective strategies to curb these issues. In this post, we have mentioned some of the most effective strategies that can be employed to keep customers happy during unexpected service delays, such as being short on staff:

1.Transparency:

The managers should give customers clear and conservative information that will help them estimate their wait time. This reduces their anxiety level caused by the uncertainty of the situation

2. Deliver more than you promise:

Delivering more than what you promise is a clever strategy. Let’s take an example of a restaurant where the host can give customers a longer than expected waiting time, say 25 minutes. If customers end up waiting just 15 minutes, they will be delighted as they expected a longer delay.

3. Try to keep your customers busy while they wait:

You can consider giving customers something to do while they wait. It can help cover the issue and keep them distracted and can seem like time goes by faster. Some examples of this strategy are offering magazines or free wifi access to your customers

4. Admit delays rather than apologizing:

When you inform the customers about the expected wait time beforehand, they can be mentally prepared for it. This is far better than apologizing to the customers time and again about additional delays as it will only piss them off.

KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free

Source: https://www.livechatagent.com/longest-delay-queue-call-centers/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 100Word Count: 413See All articles From Author

Add Comment

Business Articles

1. What Is Hemp Protein And How Can It Help You?
Author: Unknown Member

2. Important For Epoxy Coatings
Author: Unknown Member

3. Java Development Training And Jobs
Author: Zain Malik

4. All You Need To Know About Iso 13485 Auditor Training And Its Requirements
Author: Charles Wilson

5. Is Bitdefender Antivirus Plus Right For You?
Author: poppybobby

6. Beneficial Tips To Consider While Going On Hunting
Author: Unknown Member

7. Lead Generation Agency In Mumbai
Author: Poonam

8. Know What A Right Translation Agency Can Do For You
Author: Fayeem

9. Keuntungan Dari Perjalanan Bus
Author: Unknown Member

10. How To Recycle Moving Cardboard Boxes?
Author: Jeff Parker

11. Get The Best Employee Hiring, Human Resource And Business Plan Template For Your Business
Author: Diptiranjan Pradhan

12. It’s Mandatory To Select A Reputable Ferroalloy Supplier
Author: Andy

13. Applications Of Steel In Different Fields
Author: Andy

14. Different Types Of Ferroalloys And Their Uses
Author: Andy

15. Look For A Trusted And Experienced Ferroalloy Supplier
Author: Andy

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: