Prepare Yourself To Get A Customer Care Job

By Author: Kent Juarez
Total Articles: 7
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Exceptional support service is NOT extra price of doing business. It is deemed an investment a highly effective future success. It doesn't matter what you sell; of your house goods or services, big ticket or small, sales and customer care are certainly not two separate pieces. Every sale must consist of the shopper service constructed in.

Your enterprise spent vast amounts in order to develop this excellent product. Engineers spent countless hours creating and refining it. You spent additional money in advertising to acquire me to acquire it.

I bought it. I took it home and now it does not work since you neglected to are the only part that could make money. A week or two extra bucks, your cost and mine, I'm frustrated and angry together with you and your Company.
Simple fact is that same with customer service.

It doesn't matter what you sell; whether it's goods or services, high price or small, sales and support services will not be two separate pieces. Every sale must come with the consumer service integrated.

Exceptional customer support isn't an extra tariff of doing business. It's an investment ...
... in your future success.

In the early 1950s, my uncle stood a really small haberdashery in Miami, Florida. Back then, Miami would have been a major entertainment center, using the biggest names in show business appearing on the major hotels, nearly the same as Las Vegas today.
One evening, when he was leaving the stage towards the end of the early show, a fresh singer ripped his tuxedo jacket on a nail protruding on the wall. That it was after 8 P.M., each of the clothing stores were closed.
Your accommodation management known as the major stores and owners because the singer didn't need to continue stage that has a torn jacket or worse, no jacket.
No fancy clothing shop owners would go away their homes to support the kid. Finally, in desperation, my uncle got the phone call. Would he come downtown using a few tuxedos? Within the hour my uncle was at the hotel with 4 tuxedos. He did the fitting and tailoring upon the location.
The young singer as well as the big hotel management were ecstatic. The singer attempted to shove several extra hundred dollar bills into my uncle's hand, but he wouldn't have some money, explaining that they was honored to offer the possiblity to earn the business.
The singer promised he wouldn't forget my uncle's kindness and would tell his show biz friends about my uncle. True to his word, the singer continued to make sure his friends about my uncle, even as his singing career skyrocketed.
The young singer - Frank Sinatra. My uncle - went from your tiny clothing store for the edges of oblivion to "Mickey Hayes - Clothier towards Stars"; his walls covered with hundreds of photographs of the most popular names in show business.
On the reverse side of your coin is INTEL, the key manufacturer of computer chips, and, a fantastic company.
Some years ago, Intel's newest chip has a design flaw that caused a dilemma within the littlest volume of calculations, in support of in highly complex situations. As this problem started to get reported within the press, those who own computers created with these new chips wanted replacements.

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