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Here's the recent articles submitted by mike hussian

Articles By mike hussian

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Which Are Most Important Performance Measures In Call Centers?    Submitted as: MIKE HUSSAIN
Running a call center means making sure all agents are working productively, customers are receiving expected service, resources are utilized at their best, and business is growing. To make sure everything is in line and business is growing, call centers need to measure performance metrics.(read entire article)
View : 345 Times
Category : General

Hosted Or Proprietary: Which Call Center Solution Is Better?    Submitted as: Mike Hussain
If you are thinking to adopt or switch a call center solution, remember, you have two options to get it: proprietary and hosted. Read this article to know more about both types of solutions and learn which would be better for you.(read entire article)
View : 141 Times
Category : Business

Important Call Routing Rules For E-commerce Businesses    Submitted as: Mike Hussain
E-commerce is one of the rapidly growing industries in the world. People all across the globe have started shopping online. From shoes to jewelry, everything is purchased online. Along with online shoppers, online stores have also increased. Increasing buyers and retaining them has become quite a challenge for eCommerce stores. Therefore, focusing on alluring offers and excellent customer service has become necessary for eCommerce businesses.(read entire article)
View : 317 Times
Category : General

Why Collection Agencies Must Use Call Center Crm Integration?    Submitted as: mike hussain
Author works in a company that offers a call center solution for a collection agency. Along with that, the company also offers call centerWhatsApp integration, call center CRM integration, call center Twitter integration, and other services.(read entire article)
View : 152 Times
Category : Computers

Benefits Of Running Remote Call Center    Submitted as: mikehussain
There are many advantages of running a remote call center. In this article, I will share more about remote call centers, tools that help in running a remote call center, and the major advantages of running this type of call or contact center.(read entire article)
View : 151 Times
Category : Computers

Acd And Its Role In Call Centers    Submitted as: mikehussain
ACD stands for advanced call distribution. It is one of the features available in call center solutions. This feature is very important in inbound call centers. In other words, a call center that attends more incoming calls is called an inbound call center. Usually, customer care and support centers or inbound inquiry management team attend the inbound calls.(read entire article)
View : 117 Times
Category : General

Business Benefits Of Using Fax Server Solution    Submitted as: john michaelastpp
When the word communication is used, people often think about voice calling or video calling at max, but the fact is different. Communication includes all types of media in professional and business communication. From a text message to a fax, everything is part of business communication and we are going to talk more about the new-age faxing solution for businesses.(read entire article)
View : 115 Times
Category : Business

Which Are Must Have Tools For Collection Agencies?    Submitted as: mile hussain
The number of collection agencies is rapidly increasing across the globe, including India. Multiple call centers are now switching their operational area dedicatedly to the collections because there are huge and abundant business opportunities lying for collection agencies.(read entire article)
View : 142 Times
Category : Computers

Importance Of Omnichannel Call Center Solution In A Collection Agency    Submitted as: mikehussain
Collection agencies handle one of the crucial jobs in the finance and banking industry. The collection agencies need to make sure the collection of EMI is the highest possible and the number of defaulters is the lowest possible. The main job of collection agents is to contact each customer on time to give the required reminders to pay the due EMI. The collection agency often gives multiple reminders for the EMI, along with taking some other actions. To carry out their tasks, they need multiple tools and one of the most important tools is an omnichannel call center solution.(read entire article)
View : 149 Times
Category : Computers

Voice Broadcasting In Call Center Solution    Submitted as: mile hussain
A call center solution comes up with different features and functionalities. Each simple and advanced feature of this software has some amazing use cases and benefits. In this article, I will share more details about one of the advanced features available in modern call center solutions, called voice broadcasting.(read entire article)
View : 160 Times
Category : Computers

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