123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Computers >> View Article

Voice Broadcasting In Call Center Solution

Profile Picture
By Author: mile hussain
Total Articles: 64
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

A call center solution comes up with different features and functionalities. Each simple and advanced feature of this software has some amazing use cases and benefits. In this article, I will share more details about one of the advanced features available in modern call center solutions, called voice broadcasting.

What is voice broadcasting?

It is also known as audio broadcasting and call broadcasting. As the name suggests, it broadcasts a voice message to the selected contact lists. The contacts in the list receive a call and when the call is attended, it will play a voice message.
A call broadcasting solution is also available in the market. Other than that, the call center solutions now offer a feature or module, so the call centers or other users of the dialer can take advantage of the amazing features of voice broadcasting.

What are the use cases and benefits of using call broadcasting in call centers?

There are many benefits of using this feature in different campaigns as well as there are multiple use cases of this feature for the call centers and customer care centers. Let me share the ...
... top use cases and advantages of using this software.

Major use cases:

1. Send announcements

If there is the same message, which needs to be sent to all customers or a group of prospective clients, then using this feature of the contact center solution can be a perfect approach. Any type of announcement such as a change in policy or price, upcoming offers, etc. can be announced using this feature.

2. Send reminders

If some sort of reminder needs to be sent to customers, then also an audio broadcasting feature of the call center solution can be perfect. For example, a collection agency using contact center software with this feature can send reminders of the due date to all customers that need to pay EMI.

3. Stay in touch with the customers

Businesses need to make sure they are constantly in touch with their customers. This fact helps in assuring that the customers are nurtured and made feel valued. The voice broadcasting feature of the dialer can be used to send occasional greetings and wishes, so customers feel connected to the brand.

Major benefits:

There are many benefits of using this feature. Let me explain some of the major advantages of using the voice broadcasting feature available in the best call center solution.

1. Use agents productively

If agents get involved in conveying the same message to all or a group of customers even when there is an option for automation, then it will be a complete waste of their time. By using a call broadcasting feature, you can make sure agents can be engaged in handling more complicated calls.

2. Save resources

By automating the whole job using this feature makes sure that the other resources like agents, tools, etc. are preserved for other usages. The call center solution itself conveys the message and does not need to involve any other resources to take the required steps. This helps in saving resources.

Author Bio

Author works in a company that offers a cloud call center solution with advanced features. The company also offers integrations like call center CRM integration, call center WhatsApp integration, call center Twitter integration, etc.

Total Views: 240Word Count: 527See All articles From Author

Add Comment

Computers Articles

1. How Do You Choose The Right Customer Service Management Software?
Author: CRM-MASTERS

2. Unveiling The Power Of Seo: Why Your Business Can't Afford To Ignore It
Author: kylieholbeck

3. How To Check Your Airtag Location History: The Complete Guide
Author: Jason

4. Master The Art Of Video Editing: Free Course Unveiled!
Author: premiereboyz.online Ratnesh Yadav

5. How To Choose The Right Magento Website Development Company For Your Needs
Author: Web Panel Solutions

6. The Advantage Of Hiring The Services Of A Zoho Integration Consultant
Author: CRM-MASTERS

7. Driving Efficiency: Role Of Car Repair Software In Modern Automotive Workshops
Author: Role of Car Repair Software

8. Future-proofing Your Business With Structured Cabling Upgrades
Author: hartnettcrews

9. The Benefits Of Voip For Small Businesses: Cost Savings And More
Author: Sandip Patel

10. 4 Ways Pharma Data Analytics Helps Streamline Business Decision-making
Author: Giselle Fernandes

11. Spicing Up Rummy- Exploring Variations For Your Mobile Game
Author: John Stone

12. Should You Change Your Hdmi Cables When You Upgrade Your Tv
Author: Jennifer Truong

13. Acer Laptop Services - Why Acer Service Center Is More Important For The Laptop
Author: Rahul Tripathi

14. Accounting Client Management Software
Author: Robert

15. Easy Steps For Msme Registration In India: Your Quick Guide
Author: Udyam

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: