Video Banking – The Future Technology

By Author: Chakradhar
Total Articles: 1
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Video Banking:Video banking is the most trending technology, where all the national and international banking firms are digitizing its banking services in a more customer centric manner. Video banking is one such technology, which enhances the productivity of the banker by attaining utmost customer satisfaction. Video banking unique features allow customers to interact from their desktop, tablet or smart phone. The term video banking refers to the amalgamation of unified communication over banking services. Which means the banker and customer interaction will be done virtually, while experiencing the live face-to-face presence. Relational banking made easy: Video connectivity between the customers and Branch managers/Relationship Managers is just a click ahead. Customers can schedule a video session with the bankers and can do so at their convenience by being anywhere around the world with any kind of device.

Faster and accurate Transactions: Normally a customer visit the bank for purposes such as NEFT and funds transfer, FD booking and RTGS, with video banking all these transactions can be done virtually while having ...
... a video interaction with the banker.

Knocking/queuing: Knocking and queuing is a unique feature which plays a key role in securing the transactions between the customer and the bank. This feature allows the banker to authenticate the customer before allowing him to the video session. This feature is also useful for the customers to notify the banker that he/she wants to have a video session at the moment. The banker will verify the authenticity and validity of the user and then allow the customer; if he/she is not valid then the banker will ignore such notifications.

All video sessions are recorded: The banking transactions held through video conferencing are made accountable by both the customer and the banking Institute, by recording each and every session that is being held between the banker and the customer. All these video recordings can be stored in the database for future reference and these recordings can be used by the banking institute for training purposes for their internal executives.

Integrate MiVR menu:

Banking companies can develop video accessible website integrating MiVR menus, this option will allow the users to track specific information and can play videos which cover information regarding the policies. The customer can choose to directly interact with the customer support executive right with the banker’s website.

Data Collaboration:

During a video conversation between the baker and the customer, interchanging of key documents serves as a mandatory asset. Video banking solution is integrated with various data collaboration features such as document sharing (any format), white board sharing, co-browsing etc. while convincing a customer the support executive can annotate or highlight certain portions of a document through the white board sharing feature. These interactive features enhance the customer-banker relationship.

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