Australian Inbound Process

By Author: josoft technologies
Total Articles: 5
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Process Description : To handle incoming calls from existing customers experiencing computer
related problems. In order to provide basic or technical assistance online
assistance from billing transfers and escalates call if irrelevant to the queue.
Seats Required : 25 to 35 Minimum
Payout : 9 AUSD per Hour
Type of Process : Handel Incoming calls from existing customer experiencing
Turnaround time : 365 days 24 x 7
Technology Used : AVAYA Predictive Dialers or Equivalent. Modern Computers with high
end configuration. Leased line high end bandwidth. Dedicated servers- 2 x 7
Intel dual Quad Core Xeon E4505 – 2.0 GHz
Training & Support : Migration Training / Onsite “Hands ON” Training.
Advance Payment : $50,000 AUSD. Will be wired to the center on the day of technical testing and
training ON-SITE.
Billing Cycle : 30 Days
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