The Many Utilities Of Yocc

By Author: Aaditya Aggarwal
Total Articles: 22
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YOCC - Your Own Contact Center is a unified communication system that allows you to maintain one line of communication for your business. A great help for small and mid-scale businesses that are usually not very keen to spend hefty amounts on telecommunication, this automated system makes it possible to have one point of communication that bypasses the roadblocks of regular telephone systems.

YOCC allows its users to have unlimited extensions so that callers do not get a busy tone when calling at the same time. Backed up by cloud telephony, the system loses no data whatsoever. Organizing everything in a distant server space, the system gives you the opportunity to mine whatever data you need, whenever you want, just through an Internet-enabled device.

YOCC is trusted by thousands of businesses in India

Cuts Advertisement Cost: With a YOCC system, you can satisfy your company’s advertisement needs at a microscopic expense. You can avoid spending on ad campaigns through newspapers, television, radio and other expensive mediums by putting ...
... it together and out through a telephone line.

Database Consolidation: One of the best things about YOCC is that it constantly generates and accumulate a database of customer information. Every call that comes in or goes out through the channel is recorded and stored for later reference. Customer database is invaluable for businesses as it contains loads of invaluable primary information about customer feedbacks and opinions.

Call Monitoring in Real Time: YOCC presents the possibility of call monitoring in real time and afterwards. Calls that were unanswered can be played and evaluated later while those that were attended can be put up for scrutiny to assess the quality of communication taking place between the operators and the clients. Even for internal training purposes, all inbound and outbound calls can be monitored through YOCC.

Every call is managed in a professional and organized way. YOCC is the utility for the management to reduce advertisement expenses, increase customer satisfaction, automatically generate call report & cater database of your targeted clients. No other media generates client’s database automatically but now YOCC will.

YOCC delivers key information to improve support operations like days of maximum calls and most responsive employees. Control all your incoming calls with a spectacular and flawless experience with Big V Telecom’s YOCC.