Virtual Receptionists - Opening New Opportunities For Businesses At Large

By Author: Oliver Trevascus
Total Articles: 94
Comment this article

Running a business is not easy because you have seen from the time when your company commenced into action, there has never been a day when the phone didn’t stop ringing; it’s a universal fact and as an owner you have to admit your need for a virtual receptionist who will be there almost 24/7 to attend these important calls.
 
When you want your business to succeed, grow and serve your customers relentlessly, you will by default need to have a partnership with a virtual receptionist in Australia to take care of unending incoming calls hailing from either customers, clients or suppliers. Whatever the situation, your company needs to handle these phone calls and coming to the truth, tackling such mammoth volumes of calls can appear overwhelming considering you have your staff and employees to pay attention to assigned jobs.
 
Incoming calls as we know take up significant amount of time along with resources, and that is where the need of hiring a virtual receptionist in Australia, ...
... comes into play. Surprisingly enough, with the help of these virtual receptionists, businesses nowadays are able to cater to an ever-increasing number of calls, getting back to customers with common resolutions while saving a huge amount of time and resources.
 
The 24/7 support coming from a virtual receptionist team, is worth commending in a fast-paced and highly competitive business scenario.
 
Who is A Virtual Receptionist?
A virtual receptionist works remotely, answering calls directed to your company while ensuring that not even a single incoming call must go unanswered. The best part is, a virtual receptionist is pretty much like an employee from your company, representing your business to customers, clients and partners.
 
A virtual receptionist in Australia is capable of transferring calls to respective departments and is trained to handle and resolve basic enquiries and needs of customers while providing answers to some commonly asked questions. They work beyond business hours, so there is basically no need for you to worry about your business calls getting missed.
 
How Virtual Receptionists Work
A virtual receptionist is like the one whom you have hired to come in office and perform routine tasks at the reception; only smarter and more cost-effective. The new age receptionist is the one responsible for performing multiple tasks like receiving incoming calls, directing them to respective departments, providing basic as well as complex range of assistance like scheduling appointments or sharing detailed account information, when required. A virtual receptionist will route client calls, if necessary, to the right employee/department.
 
Wondering What Could Be the Costs of Outsourcing Virtual Receptionists?
The costs involved in outsourcing virtual receptionist services varies mostly on the plan you want to pick for your company. Some business phone service packages can go as below as $30 monthly.
 
The Main Thing - Why A Business Needs Virtual Receptionists?
A virtual receptionist has come a long way in catering to modern business needs; and there are several reasons behind seeking such services which are as mentioned below:
 
Customised solutions for brand requirements
Most importantly, a virtual receptionist in Australia will cater to your brand’s needs, which mostly include the following:
 

Setting up a customised greeting in favour of your brand.
Bringing forth user-friendly navigational menus for transferring calls to the concerned department.
Issuing call forwards, depending on business requirements and preferences

 
Optimising Workflow
A virtual receptionist offers call answering services that in a way helps optimise workflow while allowing employees to handle their respective jobs. They help in the following ways:
 

Answering basic questions
Handling simple to complex customer needs like tracking orders and scheduling appointments
Sharing common information like brand name, location and business timings
Routing calls to the right department

 
Offering A Consistent Level of Customer Experience
With a virtual receptionist it is easier to provide high quality and a consistent level of customer experience which helps cast a lasting impression on new customers while retaining the ones existing. They offer improved customer experience in the following ways:
 

Customers are aware of what they can expect, every time they dial a call
A virtual receptionist will allow to cut back on time it takes to reach the correct person
Customers can get their queries solved at any hour of the day

 
Improving Upon Customer Trust
It’s a big thing to have customers who rest their faith on your brand and a virtual receptionist will do everything it needs for your customer base to turn into your biggest brand advocate. A virtual receptionist helps in building trust between a brand and its customer base by professionally greeting every caller, while representing a brand name.
 
Scale Processes
A virtual receptionist represents your business, so no matter how big or small your company is, there is always somebody to take calls, resolve customer queries and schedule appointments. If your company is at a growing level, do not worry, because if that means handling more phone calls daily, and performing routine jobs over such calls, there is a virtual receptionist to take care of all the complexities involved in a scalable business.
 
Virtual receptionists have become indispensable nowadays, owing to the way they cater to modern business needs. Indeed, if you want your business to grow, seek a virtual receptionist service in Australia.
 
About the Author: If you would like to know more about the Virtual Receptionist Australia then please take a moment to read the contributions made by Oliver Trevascus.