Did Router Solution- Lifeline For The Small Businesses

By Author: Harold Vance
Total Articles: 113
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Technology, without a doubt, is playing a key role in today’s fast forward world. Our each and every task begins with a technology and ends on the same note. In the businesses no matter in whichever niche, it’s must to keep your technology up to date whether it’s to be used for a presentation or a communication. It should perform in a way that your major resources can be saved. In a small business where it’s tough to carry on in a small budget, such technology solutions can be a lifeline for your business which can save your time, money and manpower. If this you can achieve, unquestionably your business would get the best return on investments.

Direct Inward Dialing Solution is such a next generation solution augmented with the expert technical features that can help you reduce the time as well as manpower to utilize them upon another critical need. This Direct Inward Dialing software enables the people to get connected from any corner of the world via VoIP and PSTN network. It functions as the Call Distributor and routes the calls to the predefined DID number. DID numbers are coded in a way that they can be routed ...
... to separate desks or departments. For example, if you have purchased 3 DID numbers and assigned one to HR department, second to Operations and third to Sales department. When there is an incoming call for HR department, DID router solution would automatically route the call to that department and there is no need of transferring the call manually to that specific unit. So at your business, this solution would do the same job as of your receptionist and you can utilize his/her time for some other work.

This versatile full-bodied software can be a boon for your small scaled business as it renders the plethora of advantages:
Directly routes incoming calls to right person or department
No need of depending upon attendants
Hold times can be reduced
Staff can receive calls in after-hours
Effectively handles the incoming traffic

When an incoming call comes to the system, the AGI is executed at first. Then, it looks up for the desired DID into the database and finds out the destination call menu. If it finds a call menu, the system will direct the call to that call menu otherwise the software will route it to the next priority in the main context. In this way, the calls would directly reach to the specific person, desk or the department. It handles the incoming traffic of the calls very effectively as a result of which, the dependency on call attendants and hold times can be reduced on a fair extent.

In case a call has come for the person who is not available at that time, DID Router solution would directly divert the call to that person’s number. It also enables the staff to take the calls after working hours so your business needs not to face the loopholes upon absence of the staff and can grow in a smoother way.

DID Router Solution is very easy to configure and use! It helps people to get connected from any place of the entire globe. Also, it is a cost-effective software that can save money as well as time and manpower in your business. So in a nutshell, DID Router Solution can serve as a great lifeline to your business.