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The Benefits Of Using Cisco Call Reporting System

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By Author: romyfernandis
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When it comes to call accounting, you have to make sure that you are using the leader in the cisco call accounting system. The information that you should get from the reporting software should include the transferred and abandoned call information which should also include the ring time. Getting this information for the company helps the company to reduce the cost in non contact center environment. The cisco call reporting helps the company to understand the abandoned calls and to provide the audit trails for the call interaction. The data that you can get include the following:
The abandoned Summary and ring time: this reflects on how the calls had been managed. The report is generated on the level of the department and it is about the total number of the inbound calls, the average inbound duration the percentage and the number of the calls that were not answered with the ring time average. The information is found at the enterprise level and department levels.
The ring time average based on an hour: it shows the average ring time based on an hour and how many calls that were made. If the average of ring time is too high, then it may show that there is a need for training concerns and potential staffing. The graphic representation is needed to get the insight of the calls at a glance.
Analysis of traffic: the cisco cdr reporting helps to see the location which are still under trunked or over trunked and this include total calls, busy hours, the call that were blocked because of equipment failure, or trunk, the number of the trunks that were configured and the trunks that were optimized.
Details of ring time: the cisco call reporting software reports is how long it is taking the staff to answer the calls. This is similar to the detail report, the ring times for every incoming or recorded time is given.
Hourly abandoned call: abandoned calls provided based on an hour provides the insight of the call trends and it facilitate the correction of over staffing and under staffing problems. The cisco call reporting gives detailed information in text and graphics.
Report on transferred report shows the report about the calls that were transferred showing to and from information. Every log of calls shows the duration and the cost associated with such call.
With the report from cisco cdr reporting, it helps the company to improve the customer care, to enhance the customer experience, to manage the resources and to lower the costs. The company is capable to know the performance of the call center and to decide to invest more on the center or not.
The cisco call reporting software gives the chance to the company to analyze the outgoing information with internal calls because of the ready to use information which is provided. The cisco call accounting may not require you to install any software, you will easily get access to it by using your browser and you will get the data in XML format. The information can be accessed through the CRM, intranet and web.

Find more information relating to cisco call reporting, and cisco cdr reporting here.

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