Technical Support Call Centers And Call Center Customer Services Bolster Up For Holiday Season

By Author: Stephanie A.
Total Articles: 739
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Time and time again, businesses set themselves up for the following disaster -holiday inventory inhabits every crevice of your stock room. Your staff is trained on each holiday campaign, new product, return policy, and customer service protocol there is to know. Your receptionists are manning the lines, ready to field incoming orders. But when the time comes for order intake and unrelenting phone coverage, you somehow fall below par. Clients are on hold, orders are inaccurate, your staffisburnt out – and you are not even meeting the sales goals necessary to stay afloat.

Avoid this commonplace holiday retail catastrophe and outsource to a contact center. Call center customer services have many benefits that, especially during the trying times of cold-weather hustle and bustle, cut back on spending and improve time management. Call center customer services are ideal for online, in-store, or catalog retailers, quick-service restaurants, consumer product suppliers, and many more industries that see a peak during the holidays.

Not only can call center customer services handle high call volume, ...
... but also agents are trained according to business protocols and use tailored scripts for every call. While in-house receptionists work during business hours only, call center customer services are available 24/7 for call answering, order placement and tracking, product-related support, and shipping updates. Call center customer services are scalable, handling fluctuations in call volume with no hassle.

Interactive Voice Response (IVR) and web-based client care allow even more options for customers to communicate with your business at any hour of the day, which is especially convenient during you’re office’s holiday hours. IVR provides a customized automated voice menu created by business owners, so customers can collect general information and be directed to the right department without ever having to speak with a representative.

Just as significant as pre-holiday call center customer services is the post-holiday rush. A second wind of high call volume results from product returns, exchanges, registrations, instructions, and defects. To effectively handle increased calls and to ensure every customer is 100% satisfied, technical support call centers employ highly trained, articulate call agents. Technical support call centers easily improve your first call resolution rate, decreasing customer hold time and dropped calls. Most technical support call centers are available 24/7 to accommodate various time zones and emergency calls.

Technical support call centers and other call center customer services save your company time, money, and aggravation during a hectic season. Meet your sales goals effortlessly and make room for other areas of attention within your business, without ever missing a phone call.

Stephanie A. is a freelance writer for The Connection, an award winning U.S. based calls center. To learn more about our technical support call center or other industry customer service outsourcing, visit our website.