What Is A Courier Management System In Odoo? A Complete Overview

By Author: Mayur Meheshwari
Total Articles: 5
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In today's fast-moving world, businesses rely heavily on courier services to deliver products quickly and safely to customers. Whether you're a courier company, an eCommerce seller, or a logistics provider, keeping track of every delivery, route, and parcel is not easy, especially when done manually.

That's where the Courier Management System in Odoo comes in. It helps businesses manage their delivery operations smoothly by bringing everything, from courier requests, tracking, routes, and status updates, into one intelligent system.
In this blog, you'll learn what the Courier Management System in Odoo is, how it works, and how it can make your delivery process faster, more accurate, and fully organized.

What Is a Courier Management System?

A Courier Management System (CMS) is a tool that helps businesses handle their entire courier workflow. It manages everything from:

• Creating courier requests
• Assigning couriers
• Tracking parcels
• Recording pickup and delivery status
• ...
... Managing delivery charges and receipts

With a CMS, companies no longer need to rely on spreadsheets, manual records, or phone calls to track deliveries. Everything is handled in one place, reducing errors and improving customer satisfaction.

Why Use a Courier Management System in Odoo?

Odoo is a powerful ERP system that already manages sales, inventory, invoicing, and CRM. When you add the Courier Management module, it becomes a complete delivery solution.
Here's why it's useful:

• Centralized control over courier orders
• Real-time tracking of each delivery
• Automatic updates on delivery status
• Better communication between dispatchers, drivers, and customers
• Faster processing with fewer delays or mistakes

No matter how big or small your business is, Odoo Courier Management helps you handle more deliveries in less time.

Key Features of Odoo Courier Management System

Let's look at the core features that make this module so effective:

1. Courier Request Creation

Users can create new courier requests with all relevant details, such as:
• Sender and receiver information
• Pickup and delivery addresses
• Contact numbers
• Package weight, size, and type
• Priority or delivery deadline
These requests are saved in the system, ready to be processed or assigned.

2. Courier Assignment

Once a request is created, it's easy to assign the task to an available courier agent or delivery person.
You can also assign based on:
• Delivery zone or area
• Vehicle type
• Courier availability
• Preferred time slots
This ensures faster and more efficient deliveries.

3. Pickup and Delivery Tracking

Each courier entry includes:
• Pickup time and date
• In-transit status
• Delivery confirmation
This way, the team always knows the current stage of the delivery. You can also set up notifications for customers when the parcel is picked up, dispatched, or delivered.

4. Courier Status Updates

You can update the courier status step-by-step, such as:
• Requested
• Assigned
• Picked Up
• In Transit
• Delivered
• Cancelled or Failed
These updates can be logged manually by the courier or automatically by the system.

5. Delivery Receipts and Proof

Once the parcel is delivered, couriers can:
• Upload proof of delivery (POD)
• Get a digital signature from the customer
• Record delivery notes (e.g., "left with guard" or "delivered to receptionist")
This ensures accountability and confirms successful delivery.

6. Courier Charges and Invoicing

You can set up delivery charges based on:
• Distance
• Weight
• Service type (standard, express, etc.)
The system automatically adds courier charges to the customer invoice, or you can generate a separate courier bill.

7. Courier Reporting and Analytics

Want to see how your courier business is doing? The module provides:
• Courier performance reports
• Delivery time statistics
• Daily/weekly courier logs
• Delayed vs. on-time deliveries
• Revenue from courier services
These reports help you plan better and improve operations.

8. Courier Partner Integration

You can also connect third-party courier services like FedEx, DHL, Delhivery, or local courier companies, so Odoo can send requests and fetch tracking numbers directly from them.

9. Customer Portal Access

If you're using Odoo website features, your customers can:
• Create courier requests
• Track parcel status
• Download receipts
• Get estimated delivery dates
This improves customer trust and reduces the need for manual support.

Real-Life Example

Let's say you run an online electronics store and need to send products to customers daily.

1. A customer places an order in your Odoo system.
2. A courier request is automatically created.
3. Your staff assigns it to a delivery person based on location.
4. The courier picks up the product and updates the status to "In Transit."
5. Once delivered, the system records the delivery time and captures the customer's signature.
6. The courier charge is added to the invoice, and everything is saved in the system.

No paperwork, no confusion, just smooth delivery.

Benefits of Using Odoo Courier Management

Here's how your business grows with this system:

Better Organization

Keep all courier records in one place. Never lose track of a parcel or delivery detail.

Time Saving

No more manual calls or emails. Use automated updates and reports to save hours of work.

Improved Accuracy

Avoid delivery mistakes by using exact addresses, contact info, and pre-set delivery zones.

Enhanced Customer Experience

Customers get fast, clear updates. They trust your service more and are more likely to order again.

Real-Time Visibility

Managers can see the delivery status of every order in real time—no need to chase couriers.

Who Should Use This System?

• Courier & logistics companies
• E-commerce businesses
• Wholesalers and distributors
• Retail chains with multiple branches
• Manufacturing companies with frequent deliveries

If your business delivers goods regularly, this module is for you.

Add-on Modules You Can Use

Odoo is modular. You can use the Courier Management module with:

• Inventory for real-time stock updates
• Sales to auto-create courier requests from sales orders
• Accounting for billing and payment tracking
• CRM to link deliveries with customer profiles
• Website Portal for self-service by customers
This makes your delivery operations part of your overall business system.

Final Thoughts

The Courier Management System in Odoo is an innovative solution for businesses that want to simplify deliveries, improve customer satisfaction, and save time. From creating courier requests to tracking deliveries and managing payments, this module handles it all in one place.
It reduces stress for your staff, gives real-time visibility to managers, and keeps your customers happy with timely updates.

Looking to set up courier management in Odoo?

Check out the Courier Management System by Devintellecs on the Odoo App Store. It's trusted by businesses to make delivery smarter, faster, and more efficient.
Need help? Contact us at odoo@devintellecs.com for a demo or support.

Mayur Maheshwari is the founder of Devintelle Consulting Solutions, a trusted name in Odoo development. With over 12 years of hands-on experience, he has helped businesses of all sizes implement and customize Odoo ERP to match their specific needs. His deep knowledge of business processes and technical expertise make him a go-to expert for reliable and scalable Odoo solutions.