123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> General >> View Article

Uk Consumers Demand Ai Fixes For Poor Customer Service, Survey Finds

Profile Picture
By Author: Ben Gross
Total Articles: 459
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

The outcomes of a recent survey on the customer service sector have just been published today, indicating a rising demand from UK customers for brands to address the decreasing levels of customer satisfaction. This is especially crucial as customers are becoming less tolerant of poor service quality.

Conducted by CommBox, a prominent conversational AI-powered digital customer engagement platform, the survey involved more than 1,000 consumers and 250 managers from customer-facing organizations. The findings highlight a significant gap between brands and UK shoppers. While over 90% of businesses believe they are meeting customer expectations, only 43% expressed being ‘satisfied’ with the service they received online in the past year.

Mind the Gap: Dissatisfied customers can lead to business losses

The primary causes of dissatisfaction among UK consumers include long waiting times (43%), the inability to speak directly to a human agent (37%), and the use of chatbots that are unable to resolve queries (36%). Despite the increasing popularity of automation and AI chatbots in customer service, UK shoppers ...
... continue to face challenges with this technology. Most consumers are open to using AI to address their concerns.

Nonetheless, neglecting the issue of low customer satisfaction could result in significant financial repercussions. After a negative experience, 87% of consumers indicated they would take action, with 51% choosing not to spend money with a brand and 30% opting for a competitor. Conversely, following a positive experience, the same percentage (87%) of consumers would also take action, with 38% returning to a brand and 25% willing to spend more money with that brand.

More Information : https://www.techdogs.com/tech-news/business-wire/new-commbox-survey-reveals-uk-consumers-call-on-ai-to-save-broken-customer-service-as-businesses-fail-to-deliver-on-customer-expectations

Total Views: 295Word Count: 257See All articles From Author

Add Comment

General Articles

1. White Label Wolf777 Clone Script For Entrepreneurs & Gaming Startups
Author: haroldruffes

2. Low Investment, High Returns – Blockchain Casino Script That Delivers
Author: haroldruffes

3. Abu Dhabi Rent Freeze Rules: Latest Updates, Tenant Rights & Complete Guide
Author: luxury Spaces

4. How Us Fda Certification Can Boost Your Global Sales
Author: Nusrat

5. How Artificial Intelligence Courses Can Complement Existing Professional Skills
Author: bharati

6. Rugs Manufacturers In India
Author: Global Floor Furnishers

7. Best Gym Leggings For Indian Women Under ₹1000 — What To Look For
Author: Basicplz

8. Basketball Stars: A Competitive Mobile Basketball Experience
Author: Marshall Decker

9. How An Iron Straightening Machine In Jaipur Improves Steel Processing Efficiency
Author: Uttam

10. Does Bellsouth Email Still Work And How Can You Access it?
Author: frank rayan

11. Experience Elegance On The Road With Luxury Car Hire In Dover
Author: Kevin Anderson

12. Reliable Grocery Product Price Api For Comparison Platforms
Author: Web Data Crawler

13. How To Choose The Best Gastro Surgeon In Jaipur For Your Treatment
Author: Ravina

14. Jo Spa Gift Cards: A Thoughtful Way To Support Relaxation And Wellness
Author: andy

15. Supreme Locksmith University Park: Trusted Mobile Locksmith Services In University Park, Tx
Author: Tim Quincy

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: