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Customer Experience Strategy – Ways To Go About It | Best Market Research Companies
In previous articles, we established how enhancing customer experience leads to increased customer retention, higher customer satisfaction, increased revenues, and reduced customer churn. This is a universal fact and every business in the world stands by it. Still, some companies record more growth than the rest. The primary reason being they have learned to implement simple saying, ‘It’s not what you say, it’s how you are saying it’. A study run by Economic Times found that 64 percent of the customers won’t mind spending more for better customer experience. Companies who leverage this fact have shown a better growth rate than success than the rest.
How do you ensure the best customer experience every time any customer interacts with your organization? Read on to find out
Understand your customers: Who they are, what are their needs and identify their buying trends and behavior. At Solugo, our strategic alliances with various affiliate networks and customized feedback surveys help our clients to delve deeper into their customers’ minds and formulate a strategy keeping them in mind.
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I am Shalabh Mathur currently working in Solugo. I am handling ll operation duties of my company. Our solutions are backed up by authentic and relevant data acquired from our diverse and balanced panel pool, with a special focus on sampling & solutions that help our clients connect with their target audience and collect valuable and sought after data that further helps them devise business strategy and make the right decisions .
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