Comparison Between Business Process Outsourcing And Call Centers

By Author: Mark Warne
Total Articles: 45
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BPO or Business Process Outsourcing means outsourcing your business to a different country or a location. Most of the BPO organization consists of call centers, however the term BPO does not strictly refer to call centres it can span across functions such as transcriptions, record maintenance as well as accounting.

Outsourcing is becoming more and more popular day by day. A Business Process Outsourcing company sometimes partners with other companies with the purpose of managing many aspects of a company's business. Many companies look for a call centre to outsource their business, the strategy is to save the overall costs expenditure since most of the times it is better to hire 3rd party organization than hiring local resources.

Many times a call center is confused with a BPO organization, however it should be noted that the scope for both is different. Incase of a call centre the services are specifically telephone related. It can be summarized as- a BPO handling telephone related operations for other company is known as a call center. The operations may involve services such as incoming customer support, survey ...
... generation, outgoing telemarketing, client relations, etc.

BPO however encompasses all types of services related to call center and those related to medical record storage, software development or accounting. A Business Process Outsourcing or a BPO company is held accountable for carrying out the entire process or a part of it.
Since a large part of business process involves interaction with the clients and coordinating with them and servicing them, call-centre is becoming more and more popular to customers. There are a large number of BPO offering only call center services. Such services are basically of two types inbound and outbound. Outbound requires calling the customers for the purpose of telemarketing or other purposes. Debt collection is one main process conducted at many call centres. It basically consists of a widespread workshop for all the call centre agents with workstation, phone and a computer for each agent.

With the increase in competition, the number of companies looking for outsourcing their processes is growing day by day. Call Center in India is becoming more popular. A large number of companies are looking to Outsource Call Center in India. There are a large amount of advantages related to this. Besides the cost-saving factor, BPO also offers other benefits such as better management of processes. Since the normal back office operations are now given to the other company, the management now can concentrate on the company's core business.

Since the entire process is now given in the hands of the other BPO Service provider, the company does not need to recruit or training the personnel. The same is handled completely by the service provider. Apart from all this, BPOs often provide flexible as well as scalable services to meet customers' requirements.

BPOs and call centres in India have brought in a new revolution in the present day world. As the companies realize the benefits, more and more of them have now started to outsource Call Center to India and achieve good returns.

Mark Warne writes for Go4Customer is an India-based Call Center Outsourcing Services Company that provides BPO services, Call Center service & Telemarketing Call Centre services.