What Are The Benefits Of Using A Proprietary Call Center Solution Over Vicidial?

By Author: Mike
Total Articles: 64
Comment this article

VICIDial is one of the most popular call center solutions. The reason behind the massive popularity of this software for call centers is its open source nature. It is perfect for many small businesses and startup call centers with a compressed budget. This call center solution also provides white labeling, code ownership, and multiple other benefits, which make it a popular software. But, do you know, in the 21st century, you must use a proprietary contact center solution instead of VICIDial.
Even if you invest in VICIDial customization, you must use a third party solution. Let me share why.

1. Excellent features

Even if you will use the most basic package of the licensed or hosted contact center solution, you will get better, more efficient, and excellent features. Of course, VICIDial also has amazing features that can benefit your business. But, many advanced and competitive features are missing in this software. If you invest in VICIDial customization to add those features, you will end up paying more than what you pay for the license cost of a third party contact center solution.

2. Higher security

Code ...
... of any open source software is publicly available and accessible. This gives an open doorway to hackers to breach the security of the software and apply their malicious intentions. This is true for open source call center software, VICIDial as well.

On the contrary, the contact center solutions offered by the top call center software providers don't give access to software code, which is the first gate of security for hackers. Moving ahead, a majority of third party call center solutions offer added security mechanisms. The hosted cloud contact center solutions use firewall and system level security mechanisms. All this makes proprietary solutions more secure than the open source solution.

3. Engaging and easy to use UI

VICIDial doesn't have an engaging user interface. For many years, it has had the same old theme. Thus, you may need to invest in VICIDial customization that includes skin or template designing and integration into this software. On the contrary, a majority of proprietary contact center solutions offer easy to use and engaging themes. A better theme helps in boosting the productivity of agents.

4. Cost is not a barrier anymore

As shared earlier, many call centers, customer care centers, and businesses use VICIDial with customization because it is an open source system and gives cost benefits. It still gives cost benefits being a free solution, but you need to pay for setup, installation, white labeling, etc. So ultimately, this open source call center software is not completely free.

In addition to that, the call center software providers offer their best contact center solutions at affordable rates. The businesses also have an option of using hosted cloud software, which is available at a monthly subscription rate.

In summary, the cost is not a barrier anymore for using advanced and better contact center software.

In conclusion, it is always good to have a system that is stable, secure, feature-rich, and affordable. All this is possible with proprietary contact center solutions. Thus, there is no need to use an open source call center solution, VICIDial.

For more information visit https://www.elisiontec.com/contact-center-solution