123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Technology,-Gadget-and-Science >> View Article

Improve Your Customer Service With Innovative Ivr System

Profile Picture
By Author: Angel Solutions
Total Articles: 2074
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

Interactive Voice Response or IVR is an innovative technology that allows interaction between a computer and caller via the telephone. For businesses facing large call volumes, an IVR system of IVR is especially important. How IVR powered call centers work is really very simple. Inbound IVR guides users through a variety of voice prompts, instructing them to verbally respond or press a number on the telephone keypad. Interestingly, the IVR system can easily be integrated with any VoIP telephone network or PBX.

IVR systems can be used to fulfill various purposes like account balance inquiries, simple identification and routing. For organizations seeking ways to reduce cost, improve the customer experience and above all, service high call volumes efficiently, IVR can be an effective solution. Because of the flexible installation options, most organizations can find a solution that meets their needs. Companies can implement an IVR system as hosted IVR, ASP or application service provider, equipment installed in the PSTN or Public Switched Telephone Network and equipment installed on the premise.

These systems have ...
... now become the essential requirement of call centers to identify the callers and automate outbound call operations. Appointment reminders, customer surveys, and other outbound campaigns can be efficiently managed with IVRS. By reducing idle time through automation, costs are reduced.

The use of these systems is quite common to improve call center operations. The systems have an option to route calls which allows your costumers to reach the right agent every time. Benefits of IVR systems are not limited to improving call center operations, but have expanded to a great level. The system also increases your ability to get feedback from customers with surveys that populate your database from the IVR solution. Above all, the IVRS helps in reducing idle time in your call center with outbound campaign management.

About the Author: Angel.com is a provider of industry-leading Hosted IVR and call center solutions. Find web-based IVR interface for the fastest deployments of Interactive Voice Response and call center software in the industry.

Total Views: 187Word Count: 334See All articles From Author

Add Comment

Technology, Gadget and Science Articles

1. The Intriguing Intersection Of Art And Code: Where Creativity Meets Logic
Author: Sameer Malik

2. Erp Trends Everyone Must
Author: Techintegra

3. How To Connect The Youtube Channel To Shopify
Author: Saf

4. Hybrid And Multi Cloud Strategies You Should Adopt In 2024
Author: Sparity

5. Tips To Take Care Of Your Ipad And Repair Considerations
Author: Charlie Wollstonecraft

6. How To Take Proper Care Of Your Iphone At All Times?
Author: Joshua Kirby

7. The Future Of Chatgpt: Exploring Potential Applications And Limitations
Author: Chulani De Silva

8. Benefits Of Ai For Businesses In Driving Digital Transformation
Author: Sparity

9. Is Inventory Planning Software Right For You? A Complete Guide For Business Owners
Author: nagaraj

10. Geomarking: Revolutionizing Attendance Recording With A Cutting-edge Mobile App
Author: Tina Sharma

11. How 3d Cad Modeling Benefits Furniture Manufacturers?
Author: Shalin Designs

12. Embracing The Circular Economy: Unleashing Digital Transformation In Manufacturing
Author: Global Lancers

13. What Is Missed Call Service Dialer Vert Age
Author: Jai

14. The Synergy Of Artificial Intelligence And Iot: A Revolution In Device Management
Author: Mary Logan

15. Edchart Certification Recognizing Expertise In Cutting-edge Technologies

Login To Account
Login Email:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: