When Is The Right Time To Switch To A Cloud Call Center Solution?

By Author: mike
Total Articles: 26
Comment this article

A cloud call center solution is quite popular. Hosting a call center solution on the cloud hosting space makes it a cloud call center solution. Many call centers have shifted their software to the cloud. Many articles are written on the major benefits of using a cloud call center solution. However, before shifting to the cloud, call centers must assess whether they need to shift to a cloud call center solution or not.
In this article, I will share when the right time to switch to a cloud call center solution is.
1. When scaling up the software takes too long
• Usually, all call center solutions are highly scalable nowadays.
• Therefore, scaling up the number of agent seats should not be an issue from the software or technology perspective.
• However, if on-premises servers give you a hard time scaling up the software capacity, then you must switch to a cloud call center solution.
• The cloud hosting platforms often help you increase space to host higher capacity software within a few hours or days, depending on the platform. However, it would not take as long as an on-premise server ...
... based solution would take.
• If you are facing a too long turnaround time or any other challenges in scaling up the capacity of a contact center solution, then this is the right time to switch to the cloud software.
2. When adding communication channels becomes an issue
• Adding multiple or unified communication channels to your contact center software is another necessity to stay competitive.
• Software nowadays is flexible enough to add other communication channels and your provider supports integrations like call center WhatsApp integration, call center social media integration, etc. to offer an omnichannel call center solution. But if your hardware does not support it, then you have to switch to the cloud call center software. This is the right time.
3. When your resources invest a lot of time in technology management
• Usually, call center solutions are developed with a graphical user interface (GUI) with simplified navigation. Therefore, using the contact center software is quite easy.
• Hardware setup often needs some sort of monitoring and management.
• If your server administrator or other staff members are spending too much time managing hardware infrastructure, then this is the right time to switch to the cloud call center solution.
4. When infrastructure cost is getting high
• The cloud hosting platforms cost way cheaper than the hardware based setup on the office premises.
• If your hardware infrastructure and office premises costs are increasing rapidly, then this is the right time to switch to cloud software.
5. When you want to securely access software from remote locations
• The cloud call center solutions or any other cloud telephony platforms are built to provide secure remote access to its users.
• Due to the pandemic or any other reason if your agents or any other team members need to access the contact center solution from remote locations, then it is better you switch to the cloud call center solution.
Author Bio
Author works in a company that offers the best call center solution for telemarketing. It also offers a call center solution, cloud call center solution, voice broadcasting system, call center CRM integration, call center WhatsApp integration service, and more.