Safe Options To Move Indian Call Center Remote

By Author: mike hussain
Total Articles: 64
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In India, the COVID 19 cases have started spiking up like anything. The Coronavirus outbreak is quite fast this time. Many people are stressed about the rapid growth of cases. Again, many states in India have started imposing curfews and even short lockdowns. This is the time for Indian businesses to look for the safer side of operations. Many industries can operate remotely and the call center industry is one of them. Even if your state has fewer restrictions, by keeping the safety of everyone in mind, it is necessary to explore safe options of remote operations.

If you are running a call center in India, this article is going to help you identify ideal options to move remote. If you are thinking to use VPN (Virtual Private Network) to access your call center solution remotely, then you must drop the idea. There are multiple limitations and cons connected with remote access of the call center solution using VPN. There are some other reliable and secure options to access a call center solution. Let’s explore the top three in detail.

1. Use a cloud call center solution with a security module

One of the ...
... most popular options is using a cloud call center solution. It means hosting your contact center software and other IT infrastructure on the cloud hosting platforms. It is necessary to choose one of the known cloud platforms to be rest assured about the fact your data and software are safe. AWS (Amazon Web Server) is one of the leading and known cloud platforms. Your software provider or IT team will need to add a security module and checks to make sure your cloud infrastructure including the dialer is safe online.'

2. Use Work from Home add-on available with an advanced call center solution

By keeping the need of remote operations in mind, the top companies offering unified communication solutions in India such as a call center solution India have developed work from home add-on for call centers. This add-on not only makes sure that the dialer system and other tools are accessed remotely in a highly secured manner, but it also makes sure that agents can access the dialer in any situation.
For example, not all agents will have high bandwidth to handle calls and data traversal on the same network while using a call center solution. In this case, voice quality issues, call drop ratio, etc. can increase. The work from home add-on makes sure the agents receive calls on their local phone network and use the dialer on the internet to reduce the internet consumption. There are also facilities available in this module that let agents attend calls even when agents don’t have internet or a computer to work with.

3. Use the mobile app for the call center dialer'

It is another amazing tool call centers in India can use to assure higher performance while operating with a work from home model. All agents will have smartphones and a call center dialer app will make it easy for them to handle the calls with ease and access all features in a user friendly manner.

Author Bio
Author works in a company that offers call center solution and other required services to Indian call centers such as call center WhatsApp integration, call center solution India, call center CRM integration, etc.