How The Features Of Priority Support By Atlassian Can Benefit You

By Author: Christian Lane
Total Articles: 10
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The highly dedicated global team of experienced engineers are associated with Atlassian priority support. Atlassian priority support is essential for businesses to solve their mission-critical issues at any time be it weekend or weekdays.

Atlassian Priority Support refers to the highly dedicated global team of enterprise managers and expert Support engineers who are committed to providing faster triage, higher SLAs, and faster resolution to the mission-critical Atlassian applications of their clients.

The Features of Atlassian Priority Support:

1. Flexible Coverage:

Pay for exactly what you need. Purchasing Priority Support from the Atlassian community or Data Center license enables you to strategize and budget accordingly. For your mission-critical Atlassian applications, you should add priority support to licenses and ensure the system is running smoothly.

2. Screen Shares and Conference Calls:

The Atlassian priority support engineers use phone ...
... calls, team sync meetings, and screen shares to solve any issue faster and ensure the mission-critical issues are solved efficiently.

3. Advanced Team for Critical Issues:

The priority support customers get direct access to the experienced priority support engineers for 24/5. There is no waiting time for them to get support in solving critical issues. The experience and advanced training of the priority support engineers help you get quick service, in case of more complex and critical issues.

4. The Account On-Boarding:

Once you purchase priority support, the priority support engineers do the following –

 On-Boarding Email:

With the onboarding email, you will get to know everything about Priority Support Server offering, their SLAs, best practices, priority definitions and examples and initial environment recommendations.

 Analyze The Existing Issue:

They understand the existing issues and challenges, and prepare an account strategy to boost stability, support interactions between teams and performance of the team. They can route the team online.

 Review Phone Procedure:

You get the phone number to contact the priority support at any time to solve the L1 critical issue. The priority support team will do that in the online office if it is made during the business hours.

The priority servers from the Atlassian Community become a great helping hand in case of maintaining urgency and efficiency when mission-critical issues are transitioned between global offices. This handoff process is also followed at the weekends when transitioning issues to the team.

5. The Coverage Options:

The Atlassian Priority Support provides

 Mission-critical coverage and
 Weekend and phone support coverage

This means they are always available whenever you need them. This is the reason Atlassian Priority Support has become a favorite option among the users.