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Articles By susan berkely

Breaking Bad News To Customers: Five Tips To Soften The Blow   By: susan berkely
Breaking bad news to customers is not an easy task. However, when the time comes, it must be done with empathy and professionalism.(read entire article)
View : 77 Times
Category : Business

Top 4 Ways To Keep Your Voice From Sounding Tired   By: susan berkely
A stockbroker recently asked me, “Does speaking in a pitch that is not your natural pitch make your voice more likely to get tired and scratchy at the end of the day (or is that just from the whiskey and cigars!)? I think I also tend to lapse into a monotone if I speak in my natural pitch."(read entire article)
View : 64 Times
Category : Business

Dealing With Accents: 7 Ways To Improve Communication   By: susan berkely
The United States has always been a nation of immigrants and with the global economy, many of us deal with more non-native speakers of English than ever before. These relationships are valuable and to make them work we need not only good communication skills but also mutual respect.(read entire article)
View : 72 Times
Category : Business

Do You Have A High "sq"? Take This Quizz And Find Out   By: susan berkely
Your "SQ" is your “Speaker's Quotient.” It's a measure of your ability to communicate your ideas in an effective and memorable manner.(read entire article)
View : 60 Times
Category : Business

What To Do When You Don't Like The Sound Of Your Speaking Voice   By: susan berkely
Do you remember the first time you heard yourself on tape, on an answering machine or voice mail? You may have been shocked and thought: “Do I really sound like THAT?”(read entire article)
View : 63 Times
Category : Business

How To Cure A Dry Mouth   By: susan berkely
If you speak a lot during the day, you may find that your mouth becomes dry, even if you drink plenty of water. Here are some things that have worked for me:(read entire article)
View : 70 Times
Category : Business

How To Cure The Verbal Virus- A Five Step Treatment Plan   By: susan berkely
Warning! You may be infected with a virus that could be lethal to your sales, your public relations and even your social life. I call it a "Verbal Virus. "(read entire article)
View : 85 Times
Category : Business

How To Get Any Audience To Love And Admire You: Six Lessons Learned From Fdr's Fireside Chats   By: susan berkely
Although TV and radio are mass media, the best broadcasters are able to make each listener feel as if they are sharing an intimate one-on-one conversation. They never elevate themselves about their audience, but speak to everyone as if they were a dear, cherished friend.(read entire article)
View : 59 Times
Category : Business

How To Keep From Losing Your Voice When Everyone Around You Is Sneezing And Coughing In Your Face   By: susan berkely
What’s the best way to maintain your vocal health? To find out, I interviewed top Ear, Nose and Throat specialist, Dr. Wallace Rubin. Dr. Rubin is a clinical professor of otorhinolaryngology and bio communication at Louisiana State University and has a private practice in New Orleans(read entire article)
View : 68 Times
Category : Business

How To Rivet The Attention Of Any Audience   By: susan berkely
A boring speaker isn't just tedious for the audience. It's embarrassing for the speaker. If you've ever suspected you might be putting people to sleep, fear not. You don't need an elaborate bag of gimmicks to liven up your talks.(read entire article)
View : 66 Times
Category : Business