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What Is A Chat Bot Or Conversational User Interface & Importance In Ecommerce?
Submitted as: Jayesh Khagram
A chatbot is an increasingly popular use of artificial intelligence (AI) that can be used for any number of customer service situations (like a personal shopper that helps customers find the product they need), using any major chat platform (such as Slack or Facebook Messenger).
A Conversational User Interface, or CUI, describes the way the chatbot interacts with the customer in a human, life-like way.(read
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Category : General
