https://www.123articleonline.com/rss/author/253449/aum-joshiArticles written by Aum Joshi from 123ArticleOnline.comen-usCopyright (c) 123ArticleOnline.com All rights reserved. https://www.123articleonline.com/articles/1122913/what-is-a-chat-bot-or-conversational-user-interface-importance-in-ecommerce A chatbot is an increasingly popular use of artificial intelligence (AI) that can be used for any number of customer service situations (like a personal shopper that helps customers find the product they need), using any major chat platform (such as Slack or Facebook Messenger). A Conversational User Interface, or CUI, describes the way the chatbot interacts with the customer in a human, life-like way.