6 Awesome Features Of Virtual Call Center Solutions

By Author: Aaditya Sharma
Total Articles: 2
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24/7 Call Reception: It took businesses a hefty investment to keep a call center up and running 24/7 until services like the Big V Telecom YOCC swopped in to save the day. With virtual call center solutions, this is possible at an incredibly low cost. These virtual lines are open 24/7 to receive calls from customers from around the world. It does not require users to appoint a receptionist to take the calls because the system is automated to do it all.
Real-Time Recording and Archiving: All calls that are made to a virtual call center line is recorded for internal processing. So, there is no fear of losing any data, even if the call got disconnected by accident. From the moment the call is received to the moment it is disconnected, everything is recorded. All recordings are also categorically organized in the system backup for later access.
No Call Waiting: One of the best features of virtual call center solutions is that it does not keep a caller on hold while someone else is on the line. The Big V Telecom YOCC system is engineered to take a huge load of calls at the same time without crashing. So, irrespective ...
... of the number of calls made to the number at a time, they will all be answered in real time without any wait time.
Backup for Quality Inspection: If you want to scrutinize the communication quality, then just access the recordings that are saved in the backup for future access. The system backup is a minefield for communication quality inspection. Everything from how many times a customer calls in to the kind of problems reported or feedback shared is there in the data.
Instant Response: You can program the system to send a post-call message to the callers letting them know the estimated response time.
Sticky Agent: For instant connectivity and quick resolution of customer queries, Big V Telecom YOCC’s sticky agent feature connects a repeated caller directly to the agent/representative it connected with earlier.