5 Ways Sms Can Help Your Business

By Author: Rajiv Maity
Total Articles: 1
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A good relationship with the customer is an essential thing to run and grow your business. Hence it’s important to find an easy, effective and convenient way to connect with customers since communication is necessary to build any relationship.
In spite of having the powerful presence of some popular services like Viber, Whats App, IMO or Facebook messenger, regular SMS based communication still dominates the digital commu-nication medium. Most of the customers rely on SMS, considering it as a deep personal com-munication. In addition, due to spam in Email and other virtual communication, SMS communi-cation usually receives high open and response rate.
If you are a retail business owner, for example, a tailoring business owner, SMS can help you more than any other communication medium. In such business, you may have to manage bulk orders in a day which is really hard to track and manage manually. On top of it its also tough to keep up with the communication and order updates with each customer one after another, since it’s very much time-consuming and hard to manage effectively.
The wise decision is to ...
... manage such operations in an automated way. You may automate your entire tailoring business operation with EasyTailorApp. EasyTailorApp, also known as ETA, comes fully equipped with tools to automate your business and pre-integrated SMS communi-cation system to save you additional time to notify your customers.
Let’s see how you can manage your tailoring business with ETA and how SMS can help to run your business.

Welcome your customers

When a new customer is registered by your sales person with ETA. ETA automatically greets them with a welcome SMS drafted by you.

Manage order and invoice

When customer registers and complete order and payment with ETA, the system can send an automatic order alert SMS and a Payment alert SMS to customer’s contact number. This way your customers will get an digital acknowledgment of their order and payment details with a date. It will help to build the customer’s faith in your business.

Follow-Up customers- Trial to Delivery

During the processing period of an order, you may assign a trial date for your customer and notify to the customer through SMS. When the trial is completed and the goods are ready to deliver, you may send SMS notification to the customers to collect their ready clothes. After delivery, you may send a successful delivery update and Thanksgiving SMS to your customers. All of above customers follow-up could be automated with ETA. Also, above follow-up activities will give a flavor of high standard service and reliability to your
customers in favor of your tailoring business.

Bring new and returning Customer with offer and promotion

You might agree that bringing your old customers back to your shop is not always depend only how well you did your previous work, it also depends on how you are managing your relation-ship with them. A happy returning customer will bring couple of new customers as well. To keep in touch with old and new customers, you may send bulk SMS of various types of offer, campaign, discount and promotional activities to all of the customers surrounding your tailoring business. This way will increase the possibility of returning your old customers and bring a new group of customers as well. ETA has a pre-integrated system to send such bulk sms, all you need to do is, filter a list or group of customers and click “Send SMS” button, it’s that easy.

Building Customer Relations with Social Activities

The competition is growing and your competitors also offering something special for customers. Aside from offer and promotion, you should also try social activities to make a strong bonding with your customers to bring them back into your shop. When customers register their first order with you, collect some personal data of your old customers such as birthday and marriage anniversary. With ETA, Send them greetings SMS on those days. The customers will feel honoured with this way and it will increase the possibility of making them returning customers to your business.

It’s very simple to manage and effective. Let’s start your tailoring business with ETA today.