How Cloud Telephony Can Stir Growth In Indian Tourism & Hospitality Industry

By Author: Aaditya Aggrawal
Total Articles: 22
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Talking of travel and tourism industry, the stats are just mind blowing. It is the world’s largest service sector in terms of revenue generation. It employs around 10% of working population globally. In many countries it is the leading sector and has a lion’s share in the country’s total GDP. India too is a country that has an immense potential for growth in tourism sector. Currently, it has annual earnings of about $120 billion from this sector. As per The Travel Tourism Competitiveness Index Ranking in 2015, India ranked 52 in the world.

Coming to the nature of Indian travel and tourism industry it is a fact that most of the operators are SME’s. There’s only handful of big operators available in the market. So, here comes the need for these small and medium scale enterprises to add more value to their services and compete with the on-going technological trends worldwide.

On an average a normal tour operating company offers services like online tickets booking, car rentals, hotel reservations and sightseeing among many. All this involves contacting the customers and addressing their “unlimited queries”. ...
... So, here comes the role of “>Cloud Telephony”. This technology makes it easier for small enterprises to manage their clients well and that too at very nominal rates.

Many companies provide the service of cloud telephony in India. One such company is Big V Telecom, the first company to be incubated by Tata Elxsi, which offers customized cloud telephony in India, aptly called Your Own Contact Center (YOCC).

1. One number to serve your multiple needs -
This is the most prominent aspect of cloud telephony. A virtual contact center would allow you to have a single number with multiple extensions. No need to have multiple numbers and employ manpower for them. It is a kind of virtual call center that enables multiple-call handling and also connects all the employees. This doesn’t require any extra infrastructure to be put into place. You will have access to it via any smart phone. And, the best part of this deal is that you get a “Toll-Free” number that definitely helps in getting more calls from the customers.

2.Be ready to do business 24/7

YOCCwill allow you to have a round the clock communication network. It is a fact that most customers value companies that are prompt in their approach as well as always available for them. With your very own virtual contact center you can schedule and create various voice messages for your customers. You can always use this as a tool for advertising too. This gives you an added benefit as it will help to reduce traditional advertising cost.

3.Serve global clients from home without any language barrier

Your client’s can call you anytime from any part of the world. So, it’s important to address their queries on time. Having a virtual contact center ensures that no call goes unanswered from your side. How about greeting your customers in their own mother tongue? Sounds interesting! Yes, you can do this too with YOCC’s multi language support feature. You can customize various voice messages for your clients and this will surely have a positive impact on them.

4.Greater level of control over business affairs

Your virtual contact center ensures that you have a full control of your business and employees. It helps you in keeping track of your various business branches from a single physical location. YOCC also gives you analytics report that can be utilized in the further betterment of your employees’ productivity. Every business interaction that employees make gets tracked. This can be analyzed later on to provide better customer services.