Virtual Call Center Solution For Healthcare Services

By Author: Aaditya Aggrawal
Total Articles: 22
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In healthcare services as the practice grows patients call volume also increases. The Advanced technology and virtual call center in healthcare sector in India have managed patients and the calls effectively, so virtual call center is also a factor for boosting Indian Healthcare services.

Big V Telecom, first company incubated by Tata Elxsi has
virtual call center solutions like YOCC it is highly affordable, authentic and easily accessible solution for high and random call traffic for hospitals. It’s automated receiving and routing of calls and multiple call handling makes sure there is no call waiting or busy tone providing patients round the clock support.

YOCC provides multi language support feature which enables patients all over India to select their desired option for communication. And its 24x7 availability helps no interruption for any emergency call. Cloud telephony is active management tool to streamline daily ...
... operations. Virtual call center such as YOCC helps in decision making for any industry on marketing strategy front by quantifying ROI.

Managing calls with one unique number

Managing calls with single virtual number is possible with strong>YOCC as multiple extensions enables to connect different departments across the medical center and its call transfer facility directs the calls on any mobile or landline number of hospital representative.

Complete Automation for Advanced Patient Care

Healthcare evolves and intensifies on patient care within and outside of hospital; a streamlined communication between patients and care teams for scheduling appointments, patient support information, billing and other emergency enquiries is an extensive task. With automated virtual call center patients can schedule appointments any time and from anywhere without call waiting and manual interaction.

Customized virtual call center maintain centralized service standards for registration, scheduling, patient referral and other forms. It benefits with multi specialty hospitals where hundreds of patients call every day. Hospitals can send reminders to patients about appointment schedule or vaccination for children and other details about billing and so on. The doctors can also be alerted by voice message or text messages in case of emergency. This will retain patient’s goodwill and will prompt them to refer others thus building hospital reputation and quality of medical service.

YOCC’s virtual contact center benefits hospitals with their multi language feature, live call monitoring and real time database. With its web based portal management can check every call detail and maintain service standards by monitoring call log analytics.

The convenience of cloud telephony is not just limited to large scale healthcare providers. Small and mid size clinics, pathology labs and individual healthcare professionals can avail benefits of tailored and reasonable cloud communication services. A healthcare center pays only for the facilities it requires and yet portrays itself as a professionally managed one.