Indian Spas And Salons Should Have Cloud Telephony To Revive Their Customer Experience

By Author: Aaditya Aggrawal
Total Articles: 22
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Small businesses follow the exact same model as any big enterprise they manage, they operate, and they provide services and products while increasing revenues with minimum investment and they grow.
For spa and salon running successfully many elements are involved so to make customer service an outstanding experience. They may be from providing right type of services, understanding their needs to having an inviting and comfortable premise. Most importantly is the marketing and promoting brand this is where the company wants customers to walk in the spa without making many calls for every service and expecting best result.

The successful business is always clear about their service preferences and contact methods and makes sure their customers come in first place. For spa and salon the phone never stops ringing. For a start up being the entrepreneur you take call by yourself. But as the business expands and customers are rushing then you have to manage your time to answer customer calls.

Then the human resource is assigned to answer the calls and is the first contact between the prospective customer and the ...
... business. With customers buzzing around in your business it is next to impossible to supervise or train your staff. And hiring a call centre increases cost of infrastructure and heavy bills.

Good news! There is a simpler and affordable way to work with it.

For small and medium businesses including several spas and salon YOCC have been a great help to manage calls. YOCC is Big V Telecom’ flagship product. It is an inexpensive cloud telephony solution.

It is not just any automated phone system; it is your own virtual contact centre. So it is named- Your Own Contact Centre!

YOCC is cost effective requires zero infrastructure investment and is easy to install. All that requires is a single number to get started with your phone.

With YOCC you can give a complete ambience of your business to the customers before they even walk in- a comforting customer service experience at a first contact when they call.

YOCC never lets you miss a customer call or never keeps them on waiting. It has a feature of multiple calls handling which makes sure that your customer are always getting heard and replied for what they are looking for. They can even arrange for their appointment by just giving their voice message.

Its automated appointment scheduler is synced with our web interface and is updated with any schedule changes so you get notified everytime with your new booking or changes to your schedule.

YOCC ensures your business does not miss any customer call, all the call will be transferred to any mobile or landline to the concerned employee. Even if the employee is unable to receive the call you are notified immediately which help you to call back the customer. So you may miss a call but not the lead.

YOCC has feature of voice recording of the executive it helps to supervise and train your employees for customer help. The web portal of YOCC gives voice log of all the incoming call so you can identify the flaws in the service and the product and improve them.

It not only provides 24x7 facilities, but allows your customers choose the language they prefer with multi language support feature for communication. For the reason that the better they understand your recorded information, it reduces investing in human resources to handle their enquiries.

YOCC has many features which will help your business to grow and you will love it being the owner of spa or salon. So stop thinking and get ready!

Contact us by email or just fill in the form below or call us or better yet- just click the blue side bar on the right and get a free call from us!