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Messagebox Tool Can Help In Managing Daily Operations More Efficiently
The MessageBox app is a customer service chat app that helps you in the day to day hotel operations. This ops management app is specially designed for the hospitality industry. This app ensures that all the jobs are managed from the mobile. You can now register customer & Email requests apart from carrying out other tasks like remote assigning, supervising and reassigning. The app serves as a centralized tool to manage all your day to day tasks as all these activities can be carried out by using this single app. There are a number of features present in this app that would make the day to day operations more effective. Several unique features like private chat, group chat, ticketing, broadcasts, monitor jobs, service standards, escalation matrix, mobile job assigns, supervisor review of jobs, supervisor chat on jobs, prioritization and mobile job updates make this app the most popular app among the hoteliers.
The MessagingBox app comes with three different packages. The mobile lite package is a starter pack which comes as a free trial. You can create seven different user IDs through this package and each user ID ...
... will have a dual profile which will enable the user to manage requests and to review requests. The free trial is for one month. You will be charged 75 US Dollars from the next month. The standard package gets an additional Agent ID apart from having all other regular features of the mobile lite package. After a one month free trial, you need to pay 120 US Dollars from the next month. The premium package is for 150 US Dollars per month after a one month free trial. You will get additional features of service standards, monitoring, reset service standards, app and email escalations, planned maintenances, location mapping of support staff and online reports apart from having all other features of the standard package.
The ticketing feature helps you to track, escalate and close the jobs. You can monitor and assign requests and also reset them. There are up to 5 levels of escalation. You can also send a request to the customer service mobile app and also map the request to service standards and monitor the performance. These apps are generally supported by both Android and iOS. The Agent Module is a cloud based platform easily accessible from a desktop or iPad. The customer support team is there 24/7 to help you in case of any issues. The customer support ticket system raises a ticket automatically once you lodge a complaint. The customer support team will ensure that the ticket is closed as soon as possible by resolving your issues at the earliest.
If you are looking for the best chat apps, then you are at perfect place. Getmymessage offers you the best customer service chat apps and hotel chat apps, here you can find a huge selection of hotel messaging app and get what you want. For more details, please do visit.
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