Live Support Chat

By Author: Walsh Rlos
Total Articles: 1
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Christmas is upon us and New Year is at the doorstep. Big time for making those sales and hear the cash registers jingle! How about online shopping? As per the Telegraph.co.uk, Monday, December 7, 2009, famously known as the Cyber Monday, has become the ‘busiest online shopping day ever.' ‘Between the hours of 1pm and 2pm alone, Brits spent a combined total of £33 million, a year-on-year increase of 21 per cent, with 1.43 pm the peak minute with £1.4 million spent.' If your business has an online presence, you would like a chunk of this cookie. Here is a million dollar advice - if your website is getting traffic then do no spend more on marketing. Spend on making it as user friendly and accessible as possible. Incorporate live support chat. It will not only increase your sales but will also decrease the cost of supporting your website.

What Is Live Support?

Live support chat for website is a type of software that allows you to chat with the visitors of your website in real time. It enables you to decrease the phenomenon of ‘shopping cart abandonment.' What's more, it is easy to set up and ...
... easy to integrate with your website. Live support enables you to provide immediate services to your online customers. The normal turnaround time of 24 hours to an email enquiry is reduced to a few seconds. Unlike telephone support, the live support center staff is also able to assist more than one client at a time. Dropped calls hamper sales. Your customers will be happy to get the personalized service through live support. In a nutshell, live support enhances and improves your customer relationship. Over a long time, your first time customers become your loyal buyers. An online shopping website without live support is like a store without a salesperson. So what are you waiting for? Go ahead and hire a professional and no-nonsense salesperson for your chic online store.

Features Of Live Support Software

* The software is easy to install. The installation takes less than 20 minutes.
* Allows your client support staff to co-browse and help the customers in filling the form.
* It comes with built-in Google Maps Integration.
* Prospect Tracking - enables your customer service staff to follow-up your customers' or your prospects.
* Click to call back - a technology that allows users to leave their phone number. This makes it easy for the company representative to call them back with the information they require.
* Simultaneous Chats - allows a customer service representative to have simultaneous chat sessions with different customers. It helps in reducing dropped calls.
* Real Time Chat Translations - this feature allows the users of your website to chat in their own language.
* Real Time Web Analytics - an easy to use and highly sophisticated software that helps to monitor, analyze, and react to your web site's traffic in real time
* Internal Office Chat
* Site Monitoring - is a service which checks your website at regular intervals and notifies via email or SMS if your site becomes unavailable.

Hire a high-performing salesperson for your online store today - Provide Live Support to your customers! Visit www.livesupport.com and try it free for 14 days!Visit us: http://www.livesupport.com .