Hiring A Doctor Answering Service

By Author: Kurt Duncan
Total Articles: 17
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A doctor answering service will allow your patients to speak with an actual person. They won't have to wait for the beep and hope that someone returns the call. By speaking with an actual person, they will believe that they are more likely to get a phone call back. The reason why they are calling and not just making an appointment is that they want to speak with the doctor about a particular issue. If they just get shuffled around it is easy for them to think that they are not as important as other patients.

As a doctor, you want to make sure each one of your patients' feels special and that you care for them. You cannot know all of them individually but you can make sure that they receive personalized treatment by hiring a doctor answering service. This service will help your image of being accessible. No matter what time they call, they will be able to speak with a live person. You can set it up to pick up at night after your office has closed. You can also set it up to pick up at lunch time or any other times when you staff will be away from the office. This included holidays as needed. These services are ...
... designed to help make calling the doctor a better experience overall. Most people don't get sick between office hours. It is always when the doctor's office just closed or the middle of the night.

You can set up your doctor answering service to call you. This saves one less hassle that you may have when you call the doctor. You call the doctor's office and the recording comes on. It tells you that if you want to reach the doctor after hours, than you call another number to page them. If you are ill, you don't want to spend a lot of time on the phone trying to track down the doctor. The service will take all of the information and page the doctor right away giving him or her information needed to call you back.

A doctor answering service can also weed out calls that may not be urgent. You may have some patients that call with a hang nail. When they call with the hangnail they know that they may be turned away. They call anyway hopping they can get through to the doctor. The service can act as a screen for these types of callers saving your office staff time and efforts.