Make Your Interaction Smoother And Effective Through Ivr System

By Author: Eric Philander
Total Articles: 4
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What is IVR System?
Interactive Voice Response System or IVRS is the automated receptionist that attends the calls of customers in a company or any business house, resolves their queries, can route calls to the right person, provides information and helps in transaction, etc. The VoIP (Voice over IP) technology is used in this system and is connected to the computer that automatically detects the voice of customers or the touch tone of the dial out and provides the direction to get the requisite answer through pre-recorded messages. The modern IVRS is used by users to interact through the computer.
Deployment of IVR System according to business needs:
The IVR System used by companies should be deployed according to the customer and products or services a company or business house handles. The objectives, the applications, the combination options that would be offered to the customers should be determined before deployment. A company also has to determine the type of IVRS it needs like – Touch Tone, Speech Recognition or Speech enabled before its deployment. It also has to eliminate the bugs and test it before ...
... implementing it. For example a bank needs to inform the customers about their account details and allow them to order for cheque books and therefore uses both the touch tone and speech recognition IVR. Therefore banks by using the IVRS save time as well as runs its customer service very smoothly.
Application of the Interactive Voice Response Solution at different business houses:
IVRS has proved to be the cost-effective and customer friendly system. Today it is used by most of the business houses like restaurants, hospitals, educational institutions, stock exchanges, Airlines/railways and in Yellow pages. These business houses use the IVRS as it reduces the human error to zero. It’s also the best technological system that can be used in cross border business because the modern IVRS are available as a multilingual system.

Restaurants use it for table booking and food ordering. Stock exchange use the system for stock quote alerts and instant trading. You can book air/railway tickets through this system and get directory assistance from the yellow pages.

Interactive Voice Response System has become an inevitable technology in educational institution for their administration, notices, admissions, course announcement, exam schedules, students profile and results as well as other details.
Advantages of IVR System Over Legacy Telephony System And How It Can Leverage Businesses
The IVRS is more beneficial than the telephonic system. The different telecom industry uses it for their smooth function.
Increased first contact resolution
Enhanced way of handling call
Automated way of handling customer support
Automated approach for regular tasks like Billing, information sharing, etc.
Call routing to correct department without any conflict
Improved business image
Reduced operational cost
And many more

The Interactive Voice Response System has enabled live interaction anytime within 24 hours. Customers are attended round the clock through the IVRS and their satisfaction has added leverage to businesses. A company needs less manpower to run its business smoothly. A customer no longer has to run to the officials of an office to address his/her grievance but use the IVRS and get his work done in time.