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Services Of Illuminate It
Illuminate IT is a company based in Melbourne. The team at Illuminate IT are equipped with a wide range of tools and skills that will help any business thrive. We also have a strong sense of fairness. That’s why we offer a 10% discount on our services should you happen to find a better price. This isn’t a special offer either; we actively encourage you to look for a better price! A breakdown of our services can be found below.
Illuminate IT operates a 24 helpdesk support team available 365 days of the year ready to answer your questions and provide technical support. Our ticketing system means that you’ll receive a unique reference number to track your incident from start to finish. You’ll receive the direct telephone number and mobile of the Engineer actively handling the case, and you’ll be provided with updates along every step of the way. You can also check out the status yourself as long as you have a connection to the Internet.
We also provide 24/7 onsite assistance. It’s 3am and a hard drive in the Finance server has just failed. To make matters worse, tomorrow is the pay run. Instead of losing sleep anticipating the finger pointing in your direction the next day, Illuminate IT will gladly head onsite to replace the hard drive and restore the Finance server from backups, 24 hours a day, 365 days a year. You’ll sleep easier and so will we knowing you’re taken care of.
Illuminate IT has been around the track. We provide consultation on even the most trickiest migrations or implementations. And we don’t just stop there. We’ll continue to monitor and manage well after the initial implementation to ensure you’re getting your money’s worth. Our networking and server Engineers and certified in VMware, Microsoft, Cisco, Citrix, A+ and more.
One of the things that we’re always talking about at Illuminate IT is backups. We want to make sure in the case of a major hardware malfunction that you can get back up and running in no time. We’ll monitor your computers and servers to ensure all your critical data is being safely backed up with periodic testing to make sure it can be restored. We provide facilities where you can save your data at a remote location, onsite or in our Cloud.
Speaking of which, we offer a full cloud service where you can run your entire business from our base. You’ll enjoy lightning speeds, guaranteed monitoring and backups with the assurance that your company’s data is in safe hands. Our secure Datacentre provides all the redundancies necessary in the case of an emergency while ensuring your company’s data is protected.
But you might have an existing investment in your servers onsite already and wanted a refresh. No problems at all. We’ve been around the mill when it comes to upgrades and server migrations. We know it’s a big step for everybody in getting used to a new system. That’s why we like to communicate with key staff to organize training, and provide the materials to ensure any upgrade is as seamless as possible.
Find more information relating to Illuminate IT, and Illuminate IT Helpdesk here.
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