Choosing A Voicemail Or A Virtual Pa Service?

By Author: NickyWalker
Total Articles: 4351
Comment this article

A virtual personal assistant is an excellent way of managing telephone correspondence for small, medium and even large businesses. In today's extremely competitive business world, businesses have to take advantage of all sources of business that comes along, but many may be missing chances or prospective sales and never know it. It is thought that around 4 out of 5 people hang up if he or she hears a recorded message. In other words, if a company is unable to answer their telephone calls and leaves it to an answering machine, for every 10 potential clients, 8 could well be placing their business somewhere else with a competitor.

By receiving the help of live operators that are familiar with the businesses practices, products and important clients, virtual personal assistant services (sometimes referred to as "virtual offices") can offer great progress in caller satisfaction.

By using an experienced virtual personal assistant, businesses may be able to keep that one step in front of their competitors. Callers want to be heard there and then, not at a time suitable to the business when they listen through their voicemail ...
... messages. Professional virtual personal assistants (as many operators refer to themselves) will give the impression to clients that he or she are part of the organization and a lot of the time be able to do much of what a normal personal assistant would do be it making appointments, giving out directions, making sales or even just transferring the caller to the required department. The main thing is that the caller knows they are able to chat to the company if they call, most of the time he or she don't ever realize they've been speaking to an outsourced personal assistant.

A professional telephone call answering service should not be viewed as a puffed up voicemail and certainly shouldn't be matched against for price. Voicemails can only offer the choice for callers to leave or not to leave a message, there is no person to person contact and the large majority will go somewhere else. If an organization is content to invest a negligible amount on an answering machine then they can anticipate a negligible sum of trade from it.

Small companies or sole traders that are weighing up if an answering machine or voicemail is what they need to record potential clients details should be asking themselves this question- If you were looking quickly for a trade or service and had your call answered by an answering machine, would you leave a message or would you call the next entry in the phone directory?

About the Author:

Nik has gained over ten years know-how in http://virtualpa.blinkweb.com. He has worked for some of the leading companies in Scotland and England and now dedicates his time to helping new and start up companies.