Hyundai Given Top Honors In Brand Keys 2014 Customer Loyalty Engagement Index

By Author: Rob Alleman
Total Articles: 3
Comment this article

There is a reason why Hyundai has taken the top position when it comes to customer loyalty. Hyundai has been servicing its customers for a long time. They take the time to test their merchandise, before putting it on the for-sale lot. There is a reason why so much time and money is invested into these vehicles. Hyundai has clung to an age-old motto for a long time. It's not a question of how with the vehicles, it a question of why. Their massive client base is a strong testament in answering those questions. Ask a lot of Americans out there which car they prefer, they will say, "It's a Hyundai." So let's explore what makes them so special. Let's also explore why they get top honors, above any other car company in America.

It’s all about the Safety
Safety is the number one thing with this company. Did you know they test drive every single vehicle? They do this until the company feels it's safe to place in on the for sale lot. It doesn't matter if it's brand new or used, it goes through lots of tests. The do this to determine the quality of the car or truck. If just one thing is off, be it big or small, they ...
... will not put it out. They will not rest until it's in tip-top shape. This is just one of the reasons why their customers are so loyal.

They work hard to save lives. They invest in something called ESC a few years back. Through these studies they found that lives could be saved by up to 43%. Armed with this data, their job became even clearer. They used this information to improve on the safety. Not just the safety of how the car or truck drives, but in how it was made. They knew that by saving just a few lives, it could make a difference. That sentiment within the company has not changed one bit. If anything, it has gotten stronger.

They Keep Improving Designs
Many companies who buy and sell cars, don't really care about improving the design. They figure "if it's not broken, don't fix it." Hyundai takes an entirely different approach. They are always seeking out ways to improve the design, from the inside on out. Enter the world of Ergonomics. This is more about making the cars more intuitive and comfortable. Hyundai believes that when you ride or sit in a car, it should fit like a glove. Driving one should be more fluid, not stiff. The 2015 Hyundai Genesis is taking this mentality to a whole new level. Having made the 2015 Hyundai Genesis, it has opened up a whole new door in the car world. Hyundai is using this as the catalyst on how they based all other cars, from here on out. It's about performance and luxury, as well as stability.

Focused on Quality
Yes, the quality does need to be sharp. They work to improve upon that every single day. If you know anything about cars, design is only half of the story. Hyundai has invested millions of dollars into its production plants. They are definitely getting a return on their investment three-fold. Even before the car reaches the showroom, it's put through a ton of tests. These tests make even the strongest of vehicles say uncle.

These tests come from people and machines. These machines won't skimp on anything either. They are designed to only accept the best of the best. If something is faulty within the design, the machines will pick it up. After that, they are sent back until the problem is corrected. This is how good they are at Hyundai. This is also another reason why they have been given the top honors, when it comes to customer loyalty.

Keyes Hyundai in Los Angeles is your full-service Hyundai dealership, providing new and pre-owned Hyundai cars, trucks, and sport utility vehicles. Our factory-trained service technicians have the latest information to keep your vehicle running at peak performance. If you are searching for Hyundai dealers using the keywords Hyundai Los Angeles or Hyundai dealerships in LA, visit our dealership today!