Bpo Course In Kolkata

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The call center industry has been huge for many years, employing thousands of people in each State throughout the country. India with its vast pool of intelligent, English speaking, IT-savvy workforce, has made a mark for itself - in the sphere of Business Process Outsourcing (BPO) and IT Enabled Services (ITES). Call centers are comparatively a recent introduction to the world of free career counseling options in India. The large population of educated English speaking people and the comparative low costs are encouraging more and more companies from abroad to base or outsource their call centers to India. It is a multi-billion-dollar industry which exists in all the sectors of business such as banking, manufacturing, utilities, market research, catalog sales, security, pharmaceuticals, customer service, emergency dispatch, order desk, technical queries, food service, credit collections, hotel/airline reservations etc. The main attraction of this industry is that it pays comparatively good wages for the minimum qualification and offers excellent facilities like subsidized ...
... meals, to and fro transport and medical facilities. Some great perks to working in a call center is the ease of being able to move. If a call center company is located in different areas throughout the country, there is usually a process set up for transferring within the company from State to State. All in all a customer service career counseling can be lucrative, fulfilling, and overall beneficial with the addition of a few negative things to worry. Fresher’s have to undergo intense training to make them selves suited for the job. The training include accent training, listening skills, 'slang' training, accent neutralization, telephone etiquette, telesales etiquette and cyber grammar, interaction skills, customer relationship, management skills and call center terminology. There is no standardized training period. It can be between two weeks to twelve weeks depending on the project. First of all, there are different kinds of customer service call centers to choose from. Some may deal with answering customer questions and handling customer problems, while others have a certain sales aspect to them. However, regardless of the type of call center you choose, customer service will play the biggest role in how you perform your job. The whole procedure of career planning should be preferably done in combination with your career counselor , such that you have professional guidance at every step .
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