Negative Ebay Feedbacks - Ignorance May Damage Your Business

By Author: Lucy Newman
Total Articles: 25
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"Now, we have an open forum. Use it. Make your complaints in the open, says Ebay founder Pierre Omidyar. Better yet, give your praise in the open. Let everyone know what a joy it was to deal with someone. Above all, conduct yourself in a professional manner. This was a response from Mr. Omidyar on the crisis of eBay Feedback System. The whole situation was like that this leading premier online auction site was planning to restructure its feedback system and would ban sellers from leaving negative comments about buyers. However it would be a biased idea to comprehend that this attempt was solely taken to protect buyers from the wrath of sellers. I would like to refer one of such numerous issues sometimes ago, one eBay seller faced:

I know the rule for removing an unwarranted feedback. Before any of your replies let me make it clear that if this is a genuine negative feedback, then I'm sorry it's enough.

I sell cloth baby-sling and kids accessories on eBay. One of my items ended with a bidder. Bidder then said that he had got some problem with his PayPal account and pursued me to re-list that item once again. Don't ...
... you think he would have the same PayPal problem once again and I'll be charged the Listing fee once again? I sent an invoice through eBay twice, yet to get the reply from him. So in the end I issued an UPI and you know what I get instead is a negative feedback, Item not received Don't you think this is a kind of threat? I'm really going crazy. Please suggest me how I can remove this negative feedback as my feedback average is around 99.8%.

I hope, Mr. Omidyar has never thought of crisis that may erupt out of this eBay Feedback system. The mere problem is lack of trust between buyers and sellers. No business can stand without buyers and this influences every business decision. So there is nothing to be surprised of Mr. Omidyar above message. But the problem is how to meet with such scenarios. Such buyer seller confrontation is not a good sign so far eBay is concerned.

As an eBay seller, your Feedback Profile values the most for your business. One Negative Feedback from certain buy could spoil your reputation and substantially damage your business, too.

To begin with always make sure you are polite to your buyers, I need not to write this due to all good sellers are well-aware of that it is vital to be polite with your buyers. If you are respectful towards them in all levels of communication then you should be able to work out any issue that you are having. Regardless of how rude the buyer is while making transactions with you always keep yourself cool and reply to them with a courteous email. If the buyer is a sensible individual then you will be able to resolve the crisis without risking your business with a negative feedback.

If still this doesn't work, there is a reason to be irritated. Well nothing to be worried about, even if the buyer leaves you a negative feedback after your polite corresponding there is still a way to get out of this negative feedback problem. The possible solution is Mutual Feedback Withdrawal. This is where both buyers and sellers agree that the feedback is no longer justified and both parties focus on to remove the negative feedbacks.