How Can Police Departments Reduce False Alarms And Increase City Revenue At The Same Time?

By Author: Leo Turpin
Total Articles: 100
Comment this article

Government agencies are tasked with doing more with less. Cumbersome paper work, disparate systems, and administrative hassles can now be relieved with technological advances. One such system is FAMS, a False Alarm Management system from PMAM.

FAMS handles alarm permitting, renewals, false alarm incident tracking, and billing, all from one system. It works in tangent with a police or fire department’s CAD system, so incident reports are compiled within FAMS in real-time.

FAMS is a fully managed false alarm management system, with customer service representatives expertly handling citizen calls and inquiries, alleviating the burden of administrating a false alarm program. Additionally, FAMS may also be a standalone software product, where the department administers the program rather than PMAM staff.

FAMS is 100% cloud-based, and city officials and administrators have access to robust dashboards and reports, 24 hours a day, 7 days a week, in real-time. There is no waiting for data uploads.

Tracking and billing for false ...
... alarms, and keeping residents and commercial property owners in compliance with the ruling alarm ordinance is easily managed with FAMS. PMAM’s team of software experts build customized citizen web portals inline with the city’s own website look and feel, so that citizens have a seamless experience. With the web portal, citizens may apply for a new permit, renew a permit, pay any outstanding fees, update their contact and billing information, and review incident reports. The alarm ordinance is also available for viewing by the public. Payments may be made by credit card over a SSL connection.

Citizen assistance is also available via phone or fax to review false alarm incidents or make payments for false alarm fees. FAMS additionally helps citizens become more aware of how they can prevent false alarms, and how false alarms may take officers and fire fighters away from true emergencies through educational programs.

PMAM’s False Alarm Management System (FAMS) meets all the needs of government agencies, and there are no up-front costs. The program pays for itself through the revenue generated.