000-652 :ibm Certified Associate - Smartcloud Control Desk V7.5

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A candidates who successfully passes this exam can install and deploy a basic IBM SmartCloud Control Desk V7.5 solution. He/she should be able to describe the business and technical concepts of ITmanagement and the IBM SmartCloud Control Desk V7.5 architecture and components. They also map the requirements of the business customers and install and configure IBM SmartCloud Control Desk V7.5 for a basic deployment.

Exam Outline

SmartCloud Control Desk Concepts
 Explain the service management concepts within SmartCloud Control Desk.
 Understand service desk processes, the different ticket types, the related processes and common tasks.
 Explain the Service Catalog processes
 Understand Change, Configuration, and Release management processes
 Explain the IT Asset management processes to understand how IBM SmartCloud Control Desk can manage hardware and software assets.
 Explain the reconciliation process
 Explain how SmartCloud Control Desk manages interactions and how SmartCloud Control Desk processes interlock and ...
... support.

General Installation and Deployment
 Identify and explain the purpose of multiple offerings
 Explain the various options so that the appropriate deployment type can be recommended to the customer.
 Summarize the installation process and steps
 Explain SmartCloud Control Desk architecture so that the engineer is ready to propose a SmartCloud Control Desk architecture to the customer
 Explain the points of external integration so that the customer understands the externals points of integration.

Configure SmartCloud Control Desk
 Discuss the security options available so that the authorization procedures can be established.
 Start the basic configuration of setting up the core data for an organization
 Troubleshoot any service management, Change configuration, incident and release management or asset management issue
 Review and apply changes to the basic system configuration options

Usage
 Discuss the features of the application user interface
 Describe and demonstrate the use of self-service tasks
 Create, configure and submit a new Service Request ticket
 Perform problem determination so that the cause of the issue has been identified.
 Manage the interlock of processes and data in SmartCloud Control Desk

Recommended Prerequisite Skills
Candidates should have the following qualifications are requirements:
 Familiarity with software and hardware components.
 Familiarity with IT process analysis methods and techniques.
 Working knowledge of SQL for supported databases
 ITIL Foundation Level certification.

Classroom Course
Course title: IBM SmartCloud Control Desk 7.5 Foundations: This is a 2 day course and it introduces candidates to the basic concepts.

Instructor-Led Online Course: IBM SmartCloud Control Desk 7.5 Foundations (ILO): This is an online course and teaches the basic concepts.

Self-Paced Virtual Classroom
IBM SmartCloud Control Desk 7.5 Foundations (SPVC): This is an online course and have candidates have 60 days to complete it from the time of registration.

Test information:
 Number of questions: 50
 Time allowed in minutes: 90
 Required passing score: 66%
 Test languages: English

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