Mall Security For Holiday Season

By Author: Tai Roylance
Total Articles: 300
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Holiday season is fast approaching. This is the busiest time of the year for shopping , for many customers security is the furthest thing from their mind. Mall security plays an essential role in crime prevention and customer safety. Private security is a preventive crime measure, visibility of uniformed security guards acts as a deterrent. Mall security often is responsible for crime prevention such as shoplifting, responding to fire alarms or medical emergencies. Usually the security guards are present at the mall 24 hours, seven days per week, 365 days a year. Security guards monitor CCTV cameras, lock and unlock mall entrances, patrol the entire shopping center and ensure that every visitor to the mall has a safe and enjoyable shopping experience. Security makes sure that all visitors follow the mall’s rules and regulations and conduct themselves in a manner that is conducive to a safe and secure environment.

Sometimes a single store may require security guards to perform ‘special’ duties. The store might have a blowout sale during holiday season, thus expecting a lot of customers. The security guard might ...
... be stationed at the entrance to the store to direct traffic and ensuring safety of the customers.

Sometimes mall security guards are also referred to as loss prevention agents. Security officers either patrol a selected area or remain stationed at a single position. Depending on the employer and the size of the mall, security guards may be equipped with a personal transportation system that allows them to zoom through mall corridors quickly without tiring themselves out. Security guards assigned to a single station may be required to stand or be given a chair as part of their post.

Undercover private investigators or ‘mystery shoppers’ may also be part of the mall security workforce. While most undercover private investigators will work in a single store where theft is or seems to be prevalent, some of them might also be hired as mystery shoppers . Mystery Shopping is conducted by companies and service professionals who wish to check on their services, quality, personnel and operations. The private investigator needs to prepare detailed reports on their findings, this is to help the companies improve their services and performance. Mystery shoppers are expected to be highly observant as well as attentive to detail.

Many mall security guards are part-time employees, allowing them to pursue other interests. Some of them are students, other retirees, which makes weekend and holiday shifts very common for them. They also might be asked to work longer hours during peak shopping seasons including Christmas. Most security guards at the mall wear uniforms so they are easily identifiable in case of emergencies and for preventive measures. In some cases mall security guards work undercover in plain clothes to spot possible thieves. Mall security guards are always in demand because of the amount of malls that are continually being built. In today’s world, markets are consumer driven and for a consumer, malls are one of their favourite places to find what they need.

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